Program Manager

Overview

Ichor Systems  has an immediate opening for an Project Manager , located in Austin Texas . Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

What We Offer

• Generous Paid Time Off – Enjoy 3 weeks of PTO annually , with accrual starting on day one.
• Comprehensive Health Coverage – United Healthcare medical plans available for both individuals and families.
• Employee Stock Purchase Plan (ESPP) – Purchase company stock at a 15% discount through convenient payroll deductions.
• 401(k) with Company Match – Receive a 50% match on contributions up to 8% , with immediate vesting so you fully own every dollar right away.
• Full Benefits Package – Includes dental, vision, and disability insurance for added peace of mind.
• Paid Holidays – 9 company holidays, plus a floating holiday .
• Tuition Reimbursement – Invest in your future with up to $7,500 per year for approved professional development.

Essential Duties and Responsibilities – Other duties may be assigned.

• Coordinate delivery of product to external customer

• Monitor product from initial acceptance of order through delivery of product from customer site

• Interface with customer on technical and strategic matters relating to the delivery of product to include planning/scheduling requirements

• Manage day-to-day activities and functions within customer service
  Implement program policies, procedures and standards

• Develop business and technical requirements that encompass Service, Technology and Operational needs all in one

• Set project timelines, track progress and coordinate with various teams to meet objectives

• Manage and oversee team analysis requirements

• May direct the work of others within the department

• Work independently with minimal supervision

Desired Knowledge, Skills, and Abilities

• Advanced knowledge of Copy Exact violation procedures
  Knowledge of the company’s policies, practices and procedures with the ability to work within parameters

• Problem solving and conflict resolution skills
  Solid knowledge of products and services
  
  

• Strong project management, organizational and conceptualization skills
  
  

• Excellent verbal and written communication skills

  Knowledge of MRP, Oracle and Agile systems
  
  

• Solid MS Office, Outlook, Word, Excel and PowerPoint skills
  
  

  Ability to sit, stand, walk, bend, and lift up to 25 lbs.

Desired Education, Certifications and Experience

• 5-7+ years customer service or related work experience

• B.S. or equivalent work experience, or any combination of education and experience

• Previous supervisory experience
  
  

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process. 

Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.

Ichor Systems Inc. is an Equal Employment Opportunity Employer 

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