Claims Support Specialist

Job Description The Claims Support Specialist provides comprehensive administrative, processing, mailroom, and customer service support to the Claims Department. This role handles loss notices, records claim information, prepares claim‑related correspondence, supports daily cash reconciliation, and helps ensure that claims documentation is accurate, complete, and processed in accordance with established standards, processes, and workflows. The position is 100% onsite to start, with the opportunity to transition to a hybrid schedule after training and strong performance. It offers a stable, growth‑oriented environment with significant opportunities for learning, development, and internal advancement. Responsibilities Support all Claim Operations activities in accordance with established company and Claim Operations standards, processes, and workflows. Handle incoming loss notices by recording information accurately and creating records of new reported losses in systems such as ClaimCenter and ImageRight. Perform various administrative functions including handling mail, taking loss notices, recording claim information, and preparing claim‑related correspondence. Review and validate files and electronic paperwork for commercial auto and commercial property accounts, ensuring completeness and accuracy before forwarding to the next department. Navigate multiple computer screens and use several software programs simultaneously to review, audit, and process documentation with a high level of attention to detail. Correctly identify and process incoming mail and documents, including new reported losses, lawsuits, and other items requiring special attention. Handle outbound mail by reviewing contact information, verifying that correct documents are included, and ensuring that materials are sent to the correct locations. Respond to telephone status inquiries from agents, claimants, insureds, and other parties, typically handling around 20 calls per day, with volume increasing during storm seasons. Prepare form and template correspondence and other documents to insureds, claimants, and other stakeholders as needed. Issue approved payments and assist with daily cash reconciliation activities, including reviewing check and draft requests for adequate documentation. Operate a check/draft printer as needed to support claims payment processing. Perform repetitive and routine tasks using standardized procedures while exercising judgment to deviate when required for minor variations. Work primarily within the department with occasional contact with other areas, handling confidential data on an occasional basis. Maintain strong attendance, reliability, and performance throughout the training period and ongoing employment. Demonstrate integrity, intelligence, and initiative in daily work, contributing positively to a collaborative and learning‑focused team environment. Essential Skills At least 1+ year of data entry experience OR 1+ year of customer service experience (such as retail, food service, office, claims, or processing). Ability to type a minimum of 35 words per minute accurately; successful completion of a typing test is required. Two or more years of overall work experience. High school diploma, GED, or equivalent work experience, plus additional specialized training equivalent to one to three years of practical trades training. Strong attention to detail, especially when reviewing and auditing documents and data across multiple systems. Basic math skills sufficient to complete required internal testing and day‑to‑day calculations. Ability to pass internal testing, including basic math and proofreading assessments, with strong scores. Demonstrated reliability with no significant recent attendance issues. Ability to perform repetitive and routine tasks using standardized procedures while recognizing when minor deviations are appropriate. Comfort working under occasional supervision, with the judgment to refer only unusual cases to others. Customer service skills, including clear and professional verbal communication with agents, claimants, insureds, and other stakeholders. Proficiency with basic computer use and navigating multiple screens and programs simultaneously. Ability to handle confidential information with discretion. Motivation to learn, strong initiative, and a can‑do attitude in a structured, process‑driven environment. Additional Skills & Qualifications Familiarity with data entry in insurance, health insurance, claims, or claims processing environments is beneficial but not required. Knowledge of litigation and discovery practices is preferred. Understanding of insurance principles and terminology, insurance contracts, and statutory and common law applicable to the insurance industry is preferred. Awareness of different insurance coverages and how they apply to claims is an advantage. Familiarity with legal terminology and business law is helpful. Knowledge of investigative and legal research techniques is preferred. Understanding of department practices and procedures in a claims or operations environment is beneficial. Experience using MS Office applications is preferred. Experience in roles that require high accuracy, such as office administration, processing, or prior claims support, is advantageous. Demonstrated ability to thrive in a structured, process‑oriented environment with standardized workflows. Strong interpersonal skills and the ability to work collaboratively with multiple teams, including Claims Accounting, Mail Processing, and Processing. Eagerness to participate in ongoing training and development, with an interest in long‑term career growth within the organization. Work Environment This position is based 100% onsite initially, with the opportunity to move to a hybrid schedule once training is complete and performance is strong, typically around six months. The standard schedule is Monday through Friday, with hours between 7:30 a.m. and 4:30 p.m. The dress code is casual, such as jeans and a nice shirt, reflecting a comfortable yet professional environment. The role sits within a large, stable insurance organization with a long history and a strong focus on long‑term investment success and job stability, including a track record of no layoffs and most new roles created due to growth rather than replacement. The Claims Support Specialist works closely with three connected teams—Claims Accounting, Mail Processing, and Processing—and will support both processing teams, benefiting from a collaborative culture where no team holds people back from internal opportunities. The company emphasizes learning and development, with an internal team dedicated to training and career growth, frequent internal promotions, and substantial support for continued education, including a significant lifetime education stipend and full tuition coverage for approved graduate programs for eligible employees. The environment includes a downtown office location with subsidized parking and a 24‑hour onsite fitness center featuring treadmills, machines, bikes, free weights, showers, locker rooms, and workout classes, accessible to contingent workers for a one‑time nominal fee. Employees enjoy a variety of company‑sponsored events such as luncheons, holiday parties, summer picnics that include family members, on‑site entertainment, and other family‑friendly activities. Benefits for full‑time employees include comprehensive health coverage options, a 401(k) plan with a competitive employer match and immediate vesting, and regular performance‑based pay raises offered twice per year within a defined range. The culture values integrity, intelligence, and initiative, and provides a clear pathway for contingent employees to apply for roles in other departments, with many employees advancing into diverse career paths over time. Training is thorough and not constrained by a strict timeline, allowing new hires to learn at a sustainable pace while gaining confidence in claims operations, processing, and customer service responsibilities. Job Type & Location This is a Contract to Hire position based out of Omaha, NE. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Omaha, NE. Application Deadline This position is anticipated to close on Jun 9, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Reasonable Accommodations If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aston Carter