Concierge

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The knowledge and expertise of a great Concierge are essential to meeting the expectations of our Owners and Guests during their stay at the Lodge. Your ability to anticipate needs and provide thoughtful, informed recommendations will help create a truly memorable experience. Acting as a liaison between Owners, Guests, internal departments, and external vendors, you play a key role in ensuring every aspect of the guest experience is seamless and enjoyable.

This is a seasonal, full-time position. Please note that employee housing is not available.

What’s in it for you:

• A wonderful work-life balance with incredible access to the outdoors just steps from the Lodge
• Seasonal full-time employment with potential offseason opportunities
• Options for medical, dental, vision, disability, and life insurance, as well as a 401(k)
• An incredible team culture with meaningful engagement opportunities—truly a place to feel appreciated
• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the global network
• The ability to make a difference through Corporate Social Responsibility initiatives, such as Planet 21

What you will be doing:

• Assist guests with lodge facilities in an informative and helpful manner
• Personalize each guest’s experience by providing a professional, friendly, and engaging welcome
• Maintain a strong presence in the Club Room as an ambassador of the property and brand, delivering exceptional service
• Address guest concerns promptly, ensuring proper documentation and communication with the appropriate departments
• Perform basic bartending duties

Your experience and skills include:

• A strong ability to focus on guest needs while remaining calm, courteous, and professional at all times
• Excellent interpersonal and problem-solving skills
• The ability to perform effectively under pressure in a fast-paced environment
• Strong communication skills with a polished and professional presentation
• Flexibility to work a variety of shifts, including weekends, holidays, and both morning and evening hours
• A collaborative mindset with the ability to work cohesively as part of a team
• Proficiency in Microsoft Windows applications; previous experience with a Property Management System is preferred

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $21.43/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect:  We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:  We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment:  We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:  We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.