Product Delivery Specialist

As a Robot Delivery Specialist , you’ll be on the front lines of Coco’s 24/7 operation—helping prepare, deploy, retrieve, and maintain our delivery robots. Whether you're supporting the early morning rush, an evening handoff, or a late-night recovery, your role is critical to ensuring every robot and delivery runs smoothly. You’ll transport robots to merchant partners, perform basic maintenance, and even complete in-person deliveries when necessary. Your ability to move fast, solve problems, and follow clear procedures will keep the operation running at full speed. A Day in the Life Prepare and transport robots to partner hubs for operational shifts Respond to robot retrieval calls and ensure quick turnaround of out-of-service units Charge, clean, and perform visual and basic functional checks on all robots Complete hand deliveries to customers when robots can’t finish a route Follow structured SOPs using the Field Ops App to track work and report issues Communicate regularly with the central ops and hardware teams Maintain professionalism and deliver high-quality service to customers and merchant partners Key Responsibilities Support daily robot launch and takedown across shifts Ensure robots are charged, clean, and cosmetically sound Perform basic mechanical/electrical checks or troubleshooting Provide last-mile support through direct delivery, when needed Participate in setup and expansion of robot hubs Execute daily tasks assigned via the Field Operations App Follow proper protocols, ensure documentation, and escalate issues appropriately Schedule Options Full-Time: 5+ shifts per week, rotating weekends Part-Time: 2–4 shifts per week, flexible hours based on availability Shift Coverage needs: Mid Shift: 11:00 AM – 7:30 PM PM Shift: 6:00 PM – 2:30 AM Overnight Shift: 12:30 AM – 9:00 AM Basic Qualifications Valid driver’s license Comfortable driving pickup trucks or large vans Ability to lift 60+ lbs regularly Prior work experience in a hands-on, operational, or logistics role Proficient with smartphone apps and mobile communication tools Flexible availability for a variety of shifts (including holidays/weekends) Mechanically inclined (robot/electrical/equipment familiarity a plus but not required) About the Team We’re a close-knit, high-energy team driven by collaboration and a shared mission. Whether you’re working in the field, supporting the backend, or managing a fleet launch, you’ll be surrounded by people who take pride in pushing technology forward and delivering excellent service. At Coco, we move fast, work smart, and have fun doing it. Job Type: Part-time & Full-time Pay: $21.00 - $23.00 per hour #J-18808-Ljbffr