000260 - PSA Clinical-Front Office - Front End Receptionist

Receptionist, Front End

Receptionist, Front End position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The Front Office Receptionist maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, directs delivery to building.

Responsibilities include:

• Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate).
• Ensure timely interventional encounters are scheduled for patients in the appropriate venue.
• Open the access center on a daily basis.
• Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned.
• Answer and route incoming telephone calls appropriately.
• Monitor, maintain, and order office supplies and equipment.
• Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician.
• Ensure referral and medical record information is available prior to patient admission.
• Schedule dialysis treatments for patients and transportation if needed.
• Maintain patient confidentiality; know and adhere to all HIPPA regulations.
• Other duties and responsibilities as assigned including but not limited to:
  • Work overtime as needed.
  • Work in other centers as needed.
  • Attend team meetings, phone conferences, and training as needed.
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures.
  • Know, understand, and comply with all Center policies and procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• High school diploma or equivalent required.
• MA certification preferred.
• Minimum of 2 years' experience in a healthcare or medical billing office required demonstrating:
  • Understanding of medical terminology.
  • Experience verifying insurance with Medicare, Medicaid, and commercial payers.
  • Experience in obtaining pre-authorizations and/or referrals from insurance carriers.
• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook.
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• Spanish speaking strongly preferred.