San Francisco | Chief of Staff | Luxury Operations

DESCRIPTION A high-growth, premium workplace community is seeking a sharp, mature, and hyper-organized Chief of Staff to serve as the direct right hand and primary operational partner to the Founder & CEO. Based on-site in San Francisco, this critical role blends high-level executive support, operational optimization, and strategic project management. This position acts as the central engine of the organization, managing complex communication flows, maintaining rigorous sales pipeline hygiene, optimizing third-party agency performance, and acting as the master “fix-it” leader across all business functions. This is an incredible, high-impact opportunity for a seasoned operator who thrives in a fast-paced environment and is looking for a direct path into executive leadership. Core Responsibilities — Serves as the primary strategic thought partner and operational right hand to the Founder & CEO, driving key initiatives from concept to execution. Manages, evaluates, and optimizes third-party marketing agencies, balancing hands-on execution with strategic optimization. Oversees sales pipeline hygiene and CRM workflows (specifically within Copper/Google ecosystems) to drive revenue precision. Acts as the primary operational problem-solver across all business touch points, stepping in to resolve complex issues swiftly and independently. Drives high-volume daily communications across Slack, email, and administrative channels, ensuring no details fall through the cracks. Manages high-priority correspondence and daily organizational priorities for the CEO. Prepares the business for ongoing multi-unit expansion while absorbing financial and P&L learning directly from executive leadership. Operational Involvement — Maintaining a constant, highly responsive communication cadence with the CEO to ensure complete alignment. Structuring daily workflows to ensure maximum productivity, bulletproof detail management, and zero communication bottlenecks. Overseeing marketing campaign rollouts, agency deliverables, and customer acquisition metrics. Working closely with local community teams at flagship locations to ensure brand standards and operational procedures are flawlessly executed. Identifying operational inefficiencies across the company and building scalable systems to fix them. REQUIREMENTS: Must be based on-site in San Francisco, California and authorized to work in the US. Proven track record as a Chief of Staff, Executive Assistant, or Senior Operations Manager within a fast-paced, high-accountability environment. Exceptional maturity, emotional intelligence, and composure under pressure, with a no-excuses, solution-oriented mindset. Hyper-organized, Type-A personality with a bulletproof attention to detail and zero tolerance for missed steps. Demonstrated experience managing CRMs (preferably Copper), sales pipelines, and third-party vendor or agency relationships. Comfortable managing high-volume communication (Slack, email, phone) without becoming overwhelmed. Flexibility to adapt to an evolving executive schedule and communication needs as required. BENEFITS: Competitive Salary ($150-165K ) Comprehensive health and wellness benefits package. Unparalleled executive mentorship and direct P&L learning alongside the Founder & CEO. Immense long-term career growth potential, including a clear trajectory toward Sr. Ops leadership. PTO Equal Opportunity Employer #J-18808-Ljbffr Madison Collective