Outreach Care Specialist (US)

Outreach Care Specialist Locations: Lake Charles, Lafayette, New Orleans, Baton Rouge, and Covington. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. How You Will Make An Impact Coordinates follow‑up care plan needs for members by scheduling appointments or enrolling members in programs. Assesses member compliance with medical treatment plans via telephone or through on‑site visits. Identifies barriers to plan compliance and coordinates resolutions and/or assists with SDoH needs. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Minimum Qualifications Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. Certification as a Community Health Worker preferred. Experience working in the community preferred. Experience working with individuals and families dealing with chronic health conditions, behavioral health issues, and disabilities preferred. Proficient phone skills preferred. Experienced and comfortable with taking directions, following processes, and coordinating care plan needs preferred. Bilingual candidates preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills. For Carelon – CareBridge business unit, bilingual or multi‑language skills may be required. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health