Engagement Specialist

Job Description

Job Description

Engagement Specialist
Rate: $18.50/hour
Shift: Full-Time (37.5 hrs/week)
Schedule: Monday-Friday, 8 am - 4 pm

Susquehanna Nursing & Rehabilitation Center is looking to add an Engagement Specialist to its team. In this role, you’ll serve as a frontline leader and culture champion, helping bring our mission, vision, and values to life through employee engagement, mentorship, recognition, and continuous improvement efforts. If you are passionate about supporting your peers, fostering connection, and creating a positive workplace culture, this could be the perfect opportunity for you.

Located in Johnson City, NY, Susquehanna Nursing & Rehabilitation Center is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Our team is committed to delivering compassionate, resident-centered care while creating a welcoming and supportive environment for both residents and employees. At Susquehanna, you'll work alongside dedicated professionals who value teamwork, respect, and continuous growth. Join us and build a rewarding career where you can make a meaningful difference in the lives of others every day.

RESPONSIBILITIES:

• Model and promote the organization's mission, vision, values, and culture in daily interactions
• Help team members understand the purpose behind organizational initiatives, decisions, and care practices
• Participate in interviewing, teaching, and evaluating preceptors
• Partner with Human Resources and Nursing leadership to support onboarding and orientation efforts
• Serve as a mentor and resource for new employees during their transition into the organization
• Coach preceptors to provide consistent and engaging onboarding experiences
• Provide a safe and supportive channel for employee feedback, ideas, concerns, and suggestions
• Support employee recognition programs and initiatives that celebrate staff contributions
• Lead efforts to promote morale, engagement, belonging, trust, and connection among team members
• Participate as a member of the Sunshine Committee
• Share best practices and encourage staff involvement in quality improvement initiatives
• Support Quality Assurance and Performance Improvement (QAPI), Kaizen, and continuous improvement efforts
• Utilize coaching skills to support peer development, resilience, and professional growth
• Mentor team members in living the mission and values through their daily work
• Assist in achieving organizational goals related to employee engagement, retention, leadership alignment, and workplace culture

REQUIREMENTS:

• Minimum education requirement: High School Diploma or GED
• Certified Nursing Assistant certification recommended but not required; must be in good standing if certified
• Demonstrated commitment to the organization's mission, vision, and values
• Strong communication, interpersonal, and leadership skills
• Passion for mentoring, employee recognition, and building a positive workplace culture
• Ability to work independently, remain self-directed, and adapt to changing priorities
• Strong organizational skills and attention to detail
• Demonstrated empathy and compassionate approach toward residents, families, and coworkers
• Ability to communicate effectively in English, both verbally and in writing
• Ability to maintain professional and respectful working relationships with team members at all levels

BENEFITS:

• Paid Time Off (PTO) for Full-Time and Part-Time
• Weekly or Same-Day Pay Options
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Referral Bonus Program
• Retirement Saving Options