Guest Environment Specialist

S UMMARY Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. J OB D UTIES ● Cleans drink and vending machines and all surrounding areas. ● Empties all trash receptacles and ashtrays in corridors and public areas. ● Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors. ● Cleans public restrooms. ● Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.) ● Cleans elevators, tracks, chrome, and stainless steel at each landing. ● Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas. ● Wipes baseboards, railings, telephones, walls, vending areas, exit doors. ● Collects soiled linen from Room Attendant carts and delivers to area assigned. ● Vacuums all inside corridors and shampoos carpets. ● Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves. ● Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. ● Delivers room service and picks up room service trays when needed, where applicable. ● Delivers cribs and rollaway beds to guest rooms. ● Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities. ● Reports to Housekeeper any necessary information. ● Removes dirty linen. ● Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts. ● Inspects marketing collateral, replacing expired or damaged items. ● Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. ● Cleans mirrors, windows, vent cover, glass doors. ● Reports items that require repair or additional cleaning to the appropriate person/department. ● Restocks housekeeping cart. Vacuums hallways. ● Turns in all lost and found articles immediately as per proper procedure. ● Operates a light vacuum cleaner ● Collects soiled linen from Room Attendant carts and delivers to area assigned. ● Collects trash from Room Attendant carts, discarding them in main trash receptacle. ● Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. ● Assists with deep cleaning efforts including moving furniture, shampoo carpets. ● Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves. ● Assists engineer with handling items/equipment which require team lifting. ● Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a ‘ Baywood Ambassador’ who: ● Maintains a professional image, including grooming, verbiage, and body language, at all times. ● Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact. ● Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. ● Fosters teamwork by offering assistance to others, as needed. ● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. ● Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. ● Recommends other Baywood properties to our guests, when appropriate. ● Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘ It’s Better at Baywood! S KILLS /Q UALIFICATIONS Educational/Vocational Preparation: ● Some high school education (grade 9) preferred Additional Skills: ● Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions. ● Ability to gain knowledge of applicable franchise standards and procedures. ● Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management ● Ability to read and comprehend manuals ● Ability to positively communicate with guests and co-workers. ● Ability to work within scheduling guidelines. ● Ability to work with minimal or no supervision ● Ability to follow schedule and ability to perform physical labor. ● Ability to read and understand chemical labels, and Safety Data Sheets, Instructions. #J-18808-Ljbffr