Sales Support Specialist, Wholesale

Sales Support Specialist, Wholesale

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

Tecovas is looking for a Sales Support Specialist, Wholesale will support day-to-day operations by managing administrative tasks, coordinating customer communications, and supporting sales initiatives. Reporting directly to the Senior Director, Strategic Accounts, you will be responsible for entering customer orders, troubleshooting customer issues, and facilitating smooth interactions between customers and operations. The ideal candidate is highly organized, customer-focused, and has strong written and verbal communication skills.

What You'll Do:

Account Communications

• Act as the day-to-day point of contact for Wholesale (WHSL) partners
• Respond to inquiries, provide updates, and handle requests in a timely, professional manner
• Identify and escalate trends in customer requests and gaps to help drive continuous improvement
• Collaborate with Order Management to ensure accounts are informed of issues with orders, including delays, shortages, or other impacts

Customer Onboarding System Support

• Maintain accurate data in systems to support the onboarding of new WHSL accounts. Includes requesting documentation, maintaining clear account information, and training accounts on B2B platform

Sales Entry & Coordination

• Support the WHSL Sales team with seasonal order submissions, linesheet distribution, pricing, and product info
• Manually enter orders as provided by accounts in various forms
• Maintain excellence in customer service and order entry practices

Various Sales Support Tasks

• Execute RMAs
• Coordinate response to billing issues
• Monitor and maintain MAP Policy
• Execute data entry as needed for new customer platforms and systems

Experience we're looking for:

• Bachelor's degree or equivalent combination of education and relevant experience
• 1+ year of experience in sales support, customer service, account management, retail, or a related role
• Excellent written and verbal communication skills.
• Detail-oriented with a customer-centric mindset for delivering radical hospitality solutions.
• Comfortable working with regular data entry and proficient Excel skills.
• Familiarity with wholesale and retail landscape.
• Bonus points for experience in NetSuite, ElasticSuite, retailer platforms, or B2B Platforms.

What you bring to the table:

• You are willing to adapt and learn new processes, tap into AI, and leverage data to execute the job efficiently.
• You possess excellent communication skills, both written and verbal. You can kindly and professionally handle all requests that come in and escalate as needed.
• You are solution-oriented with a problem-solving mindset and the ability to proactively identify and resolve issues.
• You are detail-oriented with strong organizational skills.

Full Time Benefits & Perks:

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• 401(k) match
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary - $65,000-70,000/annum (commensurate with experience)
• Eligibility to participate in Corporate Bonus Program
• Generous employee discounts!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through Tecovas Stores from coast to coast, and select wholesale partners. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.