Director Of Information Technology

Full-time, Blue Cross and Blue Shield of Alabama insurance for medical, prescription, dental, and vision. Vacation, holidays, and sick leave. State Retirement. The Director of Information Technology at the U.S. Space & Rocket Center (USSRC) owns the delivery and day-to-day operational performance of the Center's information technology environment. Reporting to the Chief Financial Officer, the Director translates enterprise technology strategy into executable operational plans and is accountable for the availability, integrity, and security of the networks, servers, business systems, and end-user services that support museum operations, Space Camp and educational programming, ticketing, retail and food service, and administrative functions. Responsibilities Essential Functions IT Service Delivery and Operations Own the operational performance of all USSRC information systems, including service availability, incident response, problem management, and change control. Establish, publish, and report against service levels for system availability and end-user support; maintain a functioning service desk intake, triage, and escalation process. Direct the resolution of hardware, software, network, and application faults, ensuring minimal disruption to guest-facing operations, camp programming, and revenue systems. Maintain accurate configuration, asset, and licensing inventories for all IT hardware, software, and subscriptions. Develop, document, and enforce IT operating procedures, standards, and departmental policies consistent with enterprise policy approved by the Chief Financial Officer. Infrastructure, Network, and Data Center Manage the design, capacity, performance, and lifecycle of server, storage, virtualization, and backup infrastructure, whether on premises or cloud hosted. Manage LAN, WAN, wireless, and external connectivity across the campus, including guest and trainee network segments, and maintain segmentation appropriate to each network's risk profile. Oversee data center and server room environments, including power, cooling, physical access, and cable plant standards and documentation. Manage the Center's telephone and unified communications systems, coordinating with the audiovisual and communications technology function on enterprise telecommunications planning. Maintain current network diagrams, system documentation, and runbooks sufficient for another qualified technician to operate critical systems in the Director's absence. Business Systems and Applications Ensure the integrity, availability, and supportability of core business applications, including Point of Sale, ticketing and admissions, camp registration, accounting, and payroll and human resources systems. Serve as IT owner for system integrations and data flows between business applications, working with functional owners in Finance, Education, Retail, and Human Resources. Perform and oversee SQL Server administration and develop queries and reports to satisfy operational and financial data requests. Manage application upgrade, patch, and testing cycles, scheduling work to avoid disruption to peak operating periods and camp sessions. Security, Compliance, and Operational Risk Implement and operate the technical controls that give effect to the Center's security program, working in close coordination with the Cyber Security Officer. Administer identity and access management, including provisioning, role-based access, privileged account control, and prompt deprovisioning at separation. Maintain operational compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements applicable to the Center's cardholder data environment and support annual assessment and attestation activity. Support safeguarding of personally identifiable information, including records relating to minors participating in Center programs, and assist with privacy reviews and audits. Maintain vulnerability management, patching, endpoint protection, and logging and monitoring practices; elevate identified risks with recommended remediation and cost. Support security awareness training, delivery, and departmental compliance tracking. Business Continuity and Disaster Recovery Maintain, test, and document backup, restoration, and disaster recovery capabilities for all critical systems, including defined recovery time and recovery point objectives. Conduct scheduled restoration tests and tabletop exercises and report results to the Chief Financial Officer. Serve in the Center's incident response and emergency operations structure for technology-related events, including after-hours activation. Project and Program Delivery Plan and deliver IT projects, system upgrades, and technology implementations on schedule and within approved budget, using consistent project management practices. Prepare requirements, scopes of work, and technical evaluation criteria for technology procurements. Evaluate emerging technologies, including automation and artificial intelligence capabilities, and recommend adoption where a defensible operational or financial case exists. Budget, Procurement, #J-18808-Ljbffr