Help Desk/Desktop Support Technician

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, Texas. This is a Contract-to-permanent position which is ideal for someone who enjoys resolving desktop and device issues, supporting daily IT operations, and delivering a strong customer experience. The role combines hands-on workstation support with incident resolution, system configuration, and continuous improvement of support processes.
Responsibilities: • Deliver desktop and help desk support by diagnosing technical issues, fulfilling service requests, and restoring user productivity in a timely manner. • Install, configure, and update software, hardware, and peripheral devices while ensuring systems are set up to meet user and business needs. • Troubleshoot escalated incidents in partnership with technical specialists and contribute to the resolution of complex or high-impact problems. • Perform routine maintenance on workstations, printers, and related equipment to improve reliability and reduce recurring issues. • Prepare, distribute, and personalize end-user devices and accessories, including verifying proper configuration before deployment. • Use PowerShell to review, adjust, and create scripts that streamline repeatable IT support tasks and administrative processes. • Maintain accurate service documentation, record troubleshooting steps, and contribute to knowledge-sharing efforts within the support team. • Identify support activities that can be handled efficiently by the service desk and recommend practical improvements to operating procedures.• Previous experience in desktop support, help desk operations, or another direct end-user IT support environment.
• Working knowledge of Microsoft Windows environments, office productivity tools, service desk ticketing, and remote support utilities.
• Familiarity with Active Directory, endpoint administration tools, antivirus platforms, and general user account support.
• Understanding of computer hardware, mobile device support, basic networking concepts, and technical troubleshooting methods.
• Strong problem-solving skills with the ability to isolate root causes and resolve more advanced technical issues.
• Clear written and verbal communication skills with a detail-oriented, customer-focused approach to user support.
• Ability to manage multiple priorities effectively, stay organized under pressure, and work successfully in a collaborative team setting.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; CompTIA A+ and networking exposure are valued.