Process Automation Specialist

Role: Process Automation Specialist Pay: $40–$42/hour Assignment: 08/03/2026 – 08/02/2027 Location: 290 W Nationwide Blvd, Columbus, OH 43215 (Hybrid or Fully Remote) Schedule: Monday–Friday, 8:00 AM – 5:00 PM What you'll do Design, develop, and implement automation solutions using Visual Studio, Pega, Access, SQL, and other technologies Support Customer Contact Center initiatives by enhancing system performance and efficiency Troubleshoot technical issues and act as a liaison between business teams and IT Develop, code, unit test, debug, and implement RPA solutions Analyze business needs to determine system and application improvements Support testing efforts, including validation testing before and after system changes Assist with developing test plans and ensuring accuracy of system updates Balance responsibilities across development, testing, and ongoing support Collaborate with teams to deliver technology solutions aligned with business goals Requirements Bachelor's degree or certification in computer programming, management, or related field 1–3 years of experience developing applications in a corporate environment Knowledge of CIS and/or DIS systems Experience with RPA development and/or VBA applications (preferred) Basic understanding of call center operations (preferred) Familiarity with LEAN and Six Sigma methodologies (preferred) Strong analytical, troubleshooting, and problem‑solving skills Ability to manage multiple priorities in a fast‑paced environment High attention to detail and accuracy Strong communication and interpersonal skills Experience with databases, SQL, and Microsoft 365 tools Ability to work independently and in team settings Willingness to work flexible schedules including nights, weekends, and on‑call support if needed Equal Opportunity Employer / Disabled / Protected Veterans #J-18808-Ljbffr AppleOne Employment Services