Assistant Director Patient Access

Job Title

Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics. Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.) Ensure quality review measurements are in place Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.