Customer Service Area Manager

Customer Service Area Manager

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Customer Service Area Manager for their Warranty Department. The right candidate will be responsible for managing a group of Customer Service personnel in a specific geographic area and for the delivery of quality warranty service and homeowner satisfaction.

Essential Duties and Responsibilities:

• Plan and direct warranty activities of the Customer Services Technicians, Customer Service Assistants, and other staff as assigned specific geographical areas
• Meet with homeowners and/or subcontractors to resolve warranty disputes
• Assist with developing and continually update Customer Service department policies and procedures and Homeowner's Manual
• Monitor, maintain and enforce all budgets
• Set appointments with homeowners pertaining to items deemed not warrantable
• Manage a staff of customer service representatives and ensure that customers are retained, satisfied and that their needs are fulfilled
• Responsible for designing and implementing improved processes and operational policies
• Recommend changes to products or services to fulfill customer needs
• Total involvement with training, communication and development of all service personnel
• Review every service request, manage assignments and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
• Meet with homeowners and subcontractor when necessary to resolve issues
• Constantly work toward lowering average completion time for requests and service satisfaction for homeowners

Supervisory Responsibilities:

• Directly manages two or more employees in the Customer Service Department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Salary range $65,000-$75,000 annually plus a quarterly bonus

Qualifications:

Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. Must have a vehicle, a valid driver's license, and be willing to travel. Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

Job: Construction

Primary Location: California-Bakersfield

Organization: Home Builder

Schedule: Full-time