Customer Service Representative

Customer Service Representative

Pittsburgh, PA 15090
$18–$20/hour

Our client is seeking friendly and motivated Customer Service Representatives to join their team. This opportunity is open to both part-time and full-time candidates and is ideal for someone who enjoys engaging with people in a professional, team-oriented environment.

About the Opportunity

• Family-oriented and close-knit company culture

• Business casual work environment

• Open to both part-time and full-time schedules

• Opportunity to work in a supportive and upbeat team setting

Customer Service Representative Responsibilities

• Contact customers and professionally guide conversations using provided talking points

• The Customer Service Representative will accurately document customer responses and information into the system while speaking with customers

• Provide a positive customer experience through friendly and professional communication

• The Customer Service Representative will meet daily, weekly, and monthly performance metrics once training is completed

• Talk and type simultaneously while maintaining accuracy and professionalism

Qualifications of the Customer Service Representative Role

• Strong customer service and communication skills

• Comfortable following scripts while creating positive customer interactions

• Ability to multitask and type while speaking with customers

• Basic computer skills required

• High School Diploma or equivalent required

• Kind, cheerful, and team-oriented personality with a willingness to work

Dress Code

Business casual environment. Jeans are acceptable as long as they do not have holes. Casual tops are permitted; however, shirts with writing are not allowed.