Food and Beverage - Assistant General Manager

Food and Beverage Assistant General ManagerThe Food and Beverage Assistant General Manager (AGM) is a key leader at Big Sky Resort, responsible for supporting daily operations, coaching the service team, and ensuring an exceptional guest experience through collaboration and consistency. This role requires expert product knowledge, excellent communication, and the ability to lead by example on the floor. The AGM partners with the General Manager and leadership team to drive service excellence, staff development, and operational efficiency.This is a full-time, salaried position, typically scheduled five days per week. Flexibility is required to accommodate the dynamic needs of the restaurant.ResponsibilitiesDaily Operations & LeadershipLead FOH service operations in the absence of the GMMaintain high service standards and cultivate a professional, welcoming environmentGuide daily pre-service meetings and communicate critical updates to staffMaintain strong relationships with FOH/BOH leadership to ensure a seamless serviceTeam Development & OversightSupport hiring, onboarding, and training of FOH team membersCoach staff through formal and informal feedback mechanismsTrack team member performance in Paylocity and ensure accurate timekeeping and payroll updatesIdentify opportunities for cross-training and staff developmentAdministrative & Strategic DutiesCreate and manage FOH schedules in accordance with labor goals and service needsMaintain and audit SOPs, service inventory, and training materialsOversee the end-to-end service inventory process, including purchasing and par maintenanceEnsure service areas meet health department compliance standardsCollaborate with the GM and ownership to support operational goalsAdditional ResponsibilitiesHandle guest feedback and service recovery with professionalism and poiseAssist with service when needed, including filling in on the floorReport maintenance issues and ensure a safe, clean environmentStay current on industry trends and fine dining best practicesOther duties as assigned by leadershipQualificationsRequired:5+ years of FOH service experience1–3 years in a supervisory role within a restaurantFood Handler certifications (or willing to obtain)Proficiency in computer systems including scheduling, payroll, and POS platformsFluent in formal written and verbal English communicationPreferred:Associate's degree in Hospitality or related fieldFormal training or certification in wine, spirits, or food serviceFluency in a second languageCPR certificationFamiliarity with top-tier restaurants, bars, and service modelsPhysical Requirements:Must be able to work on your feet for at least 8 hoursAbility to lift, move, or pull up to 35 lbsComfortable climbing stairs multiple times per shiftAll full time seasonal team members can enjoy the following benefits:FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort propertiesDiscounted vouchers for skiing at Big Sky Resort for friends and familyDiscounted ski/snowboard rentals with a free team member lesson25%-50% off F&B and Retail at all Boyne outletsEligibility for affordable Team Member HousingLodging discounts for friends and familyDiscounted Lone Mountain Ranch Cross Country Ski Trail PassWellness Day and Eligibility for PTOMonthly team member events