Order Management Specialist

Order Management SpecialistOnsite | Monday-Friday | 8:00 AM - 5:00 PMJoin a Team That Keeps Operations Running SmoothlyAre you a detail-oriented professional who thrives in a fast-paced environment and enjoys solving customer challenges? We're seeking an Order Management Specialist to play a critical role in supporting customers, managing product-related inquiries, and ensuring orders, returns, and service requests are handled efficiently and accurately.In this role, you'll serve as a key liaison between customers and internal teams, helping drive seamless order processing and resolution of product quality concerns. If you're organized, proactive, and passionate about delivering exceptional customer experiences, we'd love to hear from you.What You'll DoManage customer inquiries related to orders, product quality concerns, returns, and service requests.Track customer cases from initiation through final resolution.Coordinate product returns, exchanges, and credit requests.Enter, update, and maintain accurate information within ERP and internal systems.Review and process documentation related to customer requests and order activity.Partner with Engineering, Manufacturing, and Quality Assurance teams to resolve customer concerns.Monitor open cases and ensure timely communication with customers and internal stakeholders.Generate reports, maintain records, and provide administrative support as needed.Ensure all orders, documentation, and customer records are complete, accurate, and up to date.What a Typical Day Looks LikeReviewing customer emails and order-related inquiries.Processing and updating customer requests in ERP systems.Coordinating returns, exchanges, and credit authorizations.Following up on open cases and documentation requirements.Collaborating with internal departments to resolve issues and improve customer satisfaction.Managing multiple priorities while maintaining accuracy and attention to detail.Providing status updates to customers and stakeholders throughout the resolution process.Required Qualifications2+ years of recent experience in order management, customer service, administrative support, product support, or a related field.Experience working within a manufacturing environment.Experience using ERP systems.Proficiency in Microsoft Outlook and Excel.Strong organizational, communication, and problem-solving skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Preferred QualificationsExperience handling returns, credits, warranty claims, or product quality processes.Experience reviewing technical, engineering, or manufacturing-related documentation.Familiarity with 8D reports, corrective action documentation, or quality processes.Proven ability to manage high-volume workloads while maintaining attention to detail.Work EnvironmentThis position is fully onsite in a professional office environment. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM. The role requires regular interaction with customers and cross-functional teams, frequent use of ERP systems and Microsoft Office applications, and the ability to manage multiple priorities while maintaining a high level of accuracy and customer service.Why Join Us?As an Order Management Specialist, you'll play an essential role in ensuring customer satisfaction and operational excellence. You'll work alongside a collaborative team, gain exposure to manufacturing operations, and have the opportunity to make a direct impact on both the customer experience and business success.Apply today and help deliver the exceptional service and support our customers depend on.Job Type & Location: This is a Contract to Hire position based out of Crystal Lake, IL.Pay and Benefits: The pay range for this position is $21.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).Workplace Type: This is a fully onsite position in Crystal Lake, IL.Application Deadline: This position is anticipated to close on Sep 4, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.