Inside Sales Assistant

Inside Sales Assistant

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States.

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary:

The Sales Coordinator supports the Dental Division by providing administrative, customer, and sales support to drive business growth and improve sales effectiveness. This role coordinates customer interactions, manages data and CRM activities, and assists with sales processes, marketing support, and operational tasks. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

Sales & Customer Support

• Schedule meetings and assist with customer engagement throughout the sales process.
• Provide support to the sales team by identifying business opportunities, prospecting potential customers, coordinating customer interactions, and following up on sales leads.
• Respond to customer inquiries (dentists and dealers) via phone and email, providing accurate product and service information.

CRM & Data Management

• Maintain accurate customer records and activity tracking in Salesforce and CRM systems.
• Collect, organize, and input data into spreadsheets and standard formats.
• Support reporting and tracking of sales activities and pipeline data.

Order & Sample Coordination

• Process sample requests and coordinate product shipments as needed.
• Arrange shipments for trade shows, technical events, and customer meetings.

Marketing & Administrative Support

• Assist in the preparation of presentations, reports, and product materials.
• Support execution of marketing campaigns and initiatives using Salesforce or other tools.
• Prepare routine correspondence, reports, and documentation as directed.

Event & Meeting Coordination

• Schedule appointments and coordinate logistics for meetings, conferences, and events.
• Arrange travel and support event planning activities to enable sales and customer engagement.

Operational & Compliance Support

• Maintain departmental documentation and support administrative processes such as purchasing, expense tracking, and reporting.
• Follow company policies, procedures, and applicable regulatory requirements to ensure compliance.

Professional Development

• Participate in training and development activities to build product knowledge and sales support capabilities.

Minimum Qualifications:

• High school diploma or equivalent required.
• 1-2 years of administrative experience, dental industry experience preferred, but not required
• Ability to travel 10% of the time for tradeshows and other events
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM systems (Salesforce preferred).
• Ability to manage multiple tasks and prioritize effectively.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple initiatives while delivering measurable results.
• Valid driver's license required.
• Ability to have an adequate home office for sample storage and shipping.

Competencies:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Values Difference: Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage: Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

Applicants must be authorized to work for ANY employer in the U.S.