Guest Experience Associate

What Youll Be DoingWelcome and assist guests in person or over the phone with warmth, professionalism, and efficiencyAnticipate guest needs by observing cues and proactively offering assistanceCoordinate with other departments and team members to ensure guest requests are fulfilled quickly and accuratelyProcess ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKEs point-of-sale (POS) systemProvide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guests needsResolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellenceMaintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocolsOther duties as assignedWhat Makes You a FitA genuine passion for hospitality and creating memorable experiencesStrong communication skills and the ability to connect with guestsProblem-solving abilities and a calm, positive demeanor under pressureExperience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plusA professional, energetic, self-motivated, and positive approach to workAbility to work outdoors in an environment with elevated noise levelsAbility to read, write, communicate effectively, and follow safety instructions and proceduresAbility to work a flexible schedule, including nights, weekends, and holidaysWhy Youll Love Working HereBe part of a brand-new, one-of-a-kind adventure destinationHigh-energy, team-first culture where everyone has your backFriendly, supportive leaders who value communication and collaborationA workplace that celebrates positivity, reliability, and great attitudesOpportunities to learn new skills and grow as SKYLAKE growsDiscounts on food, beverages, and retail itemsAn active, outdoor environment that keeps work fun and engaging!This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.
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