Bilingual Customer Service Agent

Job Description

Job Description

Full-Time Bilingual Customer Service AgentLocation: In-Office, North Richland Hills, TXMap Communications is looking for candidates to join our rapidly growing team as Full-Time Bilingual Customer Service Agents! We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. We encourage you to apply if you possess excellent communication skills and computer literacy.Key Responsibilities:Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.Accurately gather and relay essential information, ensuring all message details are thorough and precise.Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.To excel in this role, you should have a typing speed of 35WPM and proficient computer skills. We are seeking self-motivated, accountable individuals with a warm demeanor who remain composed when assisting upset callers. Success here requires strong attention to detail in writing and a consistent dedication to reliable attendance and schedule adherence. It is required for candidates to be able to speak, read, and write in Spanish and English.No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.Join a company where your future is our priority! We are seeking team members who are passionate about building a lasting career and a stable future. Our Employee Stock Ownership Plan (ESOP) and excellent retirement benefits are designed to help you build wealth and security alongside us.Compensation and Benefits:Compensation: $19/hrFull-time employees are eligible for a robust benefits package including:Employee Stock OwnershipComprehensive Medical, Dental, and Vision BenefitsPaid VacationTraditional 401K with company matchingFree Life Insurance PolicyLegal AssistanceShifts:Full -Time - 40 hours per weekMust be available to work a weekend day (Sat or Sun each week)Training will last approximately one week. On your second week, you will move to your new set schedule.Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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