Senior Solutions Engineer

Job Description

Job Description

Senior Solutions Engineer

ProSource Technology Solutions is a managed IT services provider that helps businesses stay secure, connected, and productive through responsive support, strategic guidance, and modern technology solutions. We partner closely with our clients to deliver dependable service, practical expertise, and long-term technology improvements.

Pay: $90,000–$125,000 per year

Job Type: Full-time
Location: Oviedo, FL / Hybrid / Remote within Central Florida
Schedule: Monday–Friday, 8:00 AM–5:00 PM; participation in after-hours on-call rotation required

We’re hiring a Senior Solutions Engineer to support, improve, and help modernize IT environments for a wide range of clients. This is a senior-level role for someone who is confident across infrastructure, cloud, networking, security, automation, and escalated technical support.

Responsibilities

• Support and troubleshoot client and internal IT environments across desktops, servers, networking, cloud platforms, and security systems.
• Serve as a senior escalation point for complex technical issues, delivering thoughtful and timely resolutions.
• Lead or contribute to projects such as migrations, upgrades, remediation efforts, and infrastructure improvements.
• Document systems, configurations, troubleshooting steps, and technical standards to support consistency and service quality.
• Use scripting, automation, and AI-assisted tools to improve efficiency, standardization, and service delivery.
• Mentor junior technicians, share technical knowledge, and help elevate team capabilities.
• Communicate clearly with clients, teammates, and vendors while balancing support work, project deadlines, and shifting priorities.
  
   

Required Qualifications
At least five years of experience in IT services, systems administration, infrastructure support, or a similar senior technical role. Strong hands-on troubleshooting and administration experience across workstations, servers, networking, cloud platforms, and security technologies. Ability to manage complex issues independently, communicate clearly with clients and teammates, and prioritize effectively in a fast-paced environment.

Preferred Qualifications
Relevant industry certifications are preferred, especially in Microsoft, Azure, AWS, Cisco, CompTIA, ProxMox, or ITIL. Experience with PowerShell, Bash, Python, or similar automation tools is highly valued. Experience in a managed services or multi-client environment is a strong plus. Spanish language proficiency is preferred but not required.

Work Location and Schedule
This is a full-time position based in Oviedo, Florida, with a hybrid work arrangement and remote flexibility within Central Florida based on business needs. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM. The role may also include client-facing work, occasional after-hours support, and participation in an on-call rotation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Mileage reimbursement
• Training and certification support