Production Support Engineer III

Job Overview Ensure the operational integrity, availability, and performance of mission‑critical systems. Manage technical incidents, troubleshoot recurring issues, and implement permanent solutions to maintain system stability. Collaborate with cross‑functional teams to resolve incidents efficiently and improve system resiliency through proactive monitoring and automation. Responsibilities Handle the identification, triage, and resolution of medium‑to‑high priority incidents with minimal supervision to ensure business operations are minimally impacted. Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long‑term fixes to prevent incident recurrence. Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly. Enhance system observability to proactively detect issues and improve overall system performance and stability. Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions. Implement automation strategies to improve production stability and minimize downtime. Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices. Participate in root‑cause analysis and suggest process improvements to enhance system stability and performance. Collaborate with cross‑functional teams in resolving recurring production support issues and optimizing workflows. Actively mentor junior support engineers, fostering technical growth within the team. Qualifications Bachelor’s degree in Computer Science, Computer Engineering, CIS, or related technical field. Minimum of 6 years of progressive experience in production support positions performing incident management, triage, and production support functions for on‑premise and cloud environments. Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes. Understanding of infrastructure, application technology stacks, and the software development lifecycle. Experience with Dynatrace, Splunk, CloudWatch, DB2, SQL Server, Oracle, Microsoft Azure, SharePoint Development, AWS, OpenShift, Kubernetes, GitLab, Ansible, Shell script, Linux & AIX, IBM PowerHA, and Docker. Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Atlanta, GA. Must be available to travel to Atlanta, GA regularly for meetings and reviews with manager and project teams within 24‑hour notice. Work Location and Schedule Regular: 1st shift, United States of America. Language fluency: English (Required). Classification: Regular or Temporary. Availability for travel to Atlanta, GA as required. Benefits Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. At least 10 days of vacation (prorated) during the first year of employment, 10 sick days (prorated), and paid holidays. Eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on position and division. Equal Opportunity and Compliance Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. #J-18808-Ljbffr Crump Life Insurance Svcs Inc