IT Specialist

Description Job Title: IT Specialist Department: IT Reports to: IT Director FLSA: Non-Exempt Schedule: Full-Time, M-F 8am-5pm Job Location: 201 W. North River Dr. #205, Spokane, WA 99201 Job Summary: The IT Specialist will serve as the primary point of contact for all technical support across the Vista family of companies. This role emphasizes application support—particularly for our title production platform (Qualia) and Sugar CRM—as well as providing comprehensive IT support for the Microsoft 365 Suite, general software, hardware, and other business technologies. This individual will also be responsible for managing workflows and process improvement within our core business applications, supporting user training and adoption, and ensuring systems are used to their fullest potential. This position sits within the IT team and reports to the CIO. Key Responsibilities: Application Support (Primary) Serve as the internal subject matter expert on Qualia and Sugar CRM platforms. Lead planning, implementation, configuration, customization, and ongoing support of these systems. Develop, document, and optimize process flows and workflows aligned with ALTA Best Practices. Audit application usage, adoption, and performance; create and deliver reports to senior leadership. Analyze system issues, user needs, and improvement opportunities; propose scalable solutions. Coordinate with vendors for issue resolution and future system enhancements. Conduct training sessions and create documentation to ensure team-wide adoption of best practices. IT & Tech Support Act as Tier 1 and Tier 2 IT support for all end-user technical issues, including hardware, software, networking, and cloud-based services. Support and troubleshoot Microsoft 365 applications (Outlook, SharePoint, Teams, Excel, Word, OneDrive). Set up and maintain desktops, laptops, printers, and other office hardware. Onboard/offboard users, manage accounts and access control. Assist with system integrations and future technology upgrades. Maintain IT documentation, asset tracking, and security best practices. Strategic & Future-Focused Play a key role in long-term IT planning, vendor evaluations, and technology roadmaps. Stay current with industry trends and proactively recommend tools to increase company efficiency. Demonstrate leadership potential with an eye toward growing into the IT Manager role. Job Type Full-time, non exempt hourly position Compensation package $28.00-31.25/hour Medical (including HSA option with company contribution), Dental, Vision, Life and LTD insurance (including company contributions) 401(k) (including company contribution) Flexible Spending Account programs for medical and dependent care Company paid holidays Paid time off (starting at 80 hours/calendar year, prorated for mid-year hire) Company Core Values At Vista Title & Escrow, our team members are expected to reflect our core values in all internal and external interactions: Care – Invest in the success of our people, clients, and communities Clarity – Communicate clearly and transparently to ensure understanding and trust Cultivation – Nurture and develop skills, relationships, and business practices Equal Employment and Nondiscrimination At Vista Title & Escrow, we are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender. Requirements Required Skills & Abilities Strong knowledge of application support, system configuration, and software workflows. Proven expertise in Qualia, Sugar CRM, or equivalent title/CRM platforms. Excellent troubleshooting skills across a wide range of hardware and software systems. Ability to communicate technical concepts clearly to non-technical users. Strong reporting, documentation, and training skills. High attention to detail, with strong organizational and time-management abilities. Collaborative, proactive, and adaptable to a fast-paced, evolving environment. Education & Experience High school diploma or equivalent required; Associate degree preferred. 3+ years experience in IT support, application support, or systems administration preferred. Experience in the title and escrow industry is a strong plus. Familiarity with ALTA Best Practices is highly desirable. Experience supporting cloud-based platforms and productivity tools (Microsoft 365, Zoom, etc.). Physical Requirements Physical capacity to lift, carry, and maneuver hardware and office equipment weighing up to 50 pounds independently. This position requires frequent bending, kneeling, crouching, and crawling in confined spaces, such as underneath desks or inside server racks, to perform essential cable management and equipment installation tasks. Travel Requirements Weekly travel to other branch locations. Reliable vehicle required. #J-18808-Ljbffr