SFSC - Patient Care Representative

Patient Care Representative Santa Fe Surgery Center, a US Eye Company, located in Lady Lake, FL. Job Summary Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first and last point‑of‑contact for patients. They are expected to be polite, attentive, and organized to enhance the overall patient experience. Essential Job Functions Greet and direct all patients, visitors, and staff upon entry of the surgery center. Monitor the reception areas throughout the day and provide assistance as needed. Verify insurance coverage for patients. Provide a pleasant, prompt check‑in experience by verifying necessary information and assisting with questions about patient questionnaires and forms. Print daily team/physician schedules as evidence of the appointment schedule for the day. Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑up as necessary. Disseminate pertinent information using telephone systems and/or computer software systems as appropriate. Cross‑check and update next‑day charts as evidenced by the appointment schedule. Maintain an orderly and pleasing workspace that ensures integrity and safety for patients and staff. Complete appointment confirmation calls based on the patient appointment schedule. Collect any necessary co‑payments, non‑covered service fees, and/or any existing account balances during the patient check‑out period. Fill out essential reports and forms as requested. Competencies Demonstrated knowledge of material, methods, instruments, and equipment. Demonstrated ability to read, write, and perform mathematical calculations. Ability to follow oral and written instructions. Demonstrated ability to multi‑task, work in a fast‑paced environment, and manage time appropriately to meet deadlines and requirements. Education and Experience High school diploma. Prior experience in a customer‑service role. Ability to work under pressure and respond to patient requests in a positive manner. Position Type and Expected Hours of Work Full‑time position located in Lady Lake, FL. Monday through Friday, 5:45 AM – 2:15 PM. Benefits 401(K) Company Match Medical, Dental, and Vision Insurance Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Center For Sight