Technical Onboarding Specialist

Job Summary We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them build better products. Most of our customers are highly technical and willing to self-serve, so they expect someone who understands their stack and whom they can trust, not a sales-y person with vague ideas. You’ll be the first human touchpoint for many high-potential customers, helping them implement PostHog correctly, get maximum value, and achieve their goals. And if they're spending too much money - well, you'll help them reduce their bills too! The Onboarding team is one of the newest teams at Posthog, so it’s a great time to join now! You’ll have opportunities to take full ownership, influence our tooling, define what an “excellent onboarding” looks like at PostHog, and meaningfully impact our revenue engine. What you'll be doing Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the usage data we track internally. Reaching out to these customers proactively to ensure they’re set up for success and that they see value from PostHog from day one. Educate customers on the products they aren’t using yet, helping them understand how to reach their goals with PostHog. Building and refining internal tools, improving processes, and writing queries for internal metrics. Work with the wider Sales and Customer Success teams to identify and hand off potential larger customers who require more focus and a deeper partnership. Requirements Technical depth. You don’t need to be a developer, but you should have a technical background or experience working closely with engineers. You’ll need to understand and advise on SDKs, data pipelines, and how to implement PostHog into customers’ existing stack. You know how to guide customers through complex setups. Strong customer focus. You enjoy talking with people and translating technical concepts into human language. You are passionate about helping our users, and you know how to make them use the product in a meaningful way. Commercially-minded. You're not just solving problems, you're thinking about providing value, increasing product adoption, and long-term retention. You care about improving processes and tools and maintaining excellent work hygiene. Nice to have Experience working with similar technologies, e.g., developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. You’ve been in a pre-sales, technical account manager, or support-type role (hands-on technical problem-solving), bringing both technical expertise and commercial acumen. Experience with SQL, e.g., understanding and writing queries. Experience with APIs or scripting. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! #J-18808-Ljbffr Role, Inc.