Customer Service Representative
SchureMed
Customer Service Representative
SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.
Responsibilities
- Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).
- Process customer orders accurately and on time via email, phone, and fax.
- Serve as the primary contact for product and order inquiries.
- Coordinate with third-party distribution partners to ensure accurate, on-time delivery.
- Initiate RMAs promptly and keep customers informed throughout the return process.
- Monitor all communication channels for potential complaints and escalate immediately to Quality.
- Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.
- Perform other duties as assigned.
Qualifications
- 2+ years customer service/order management (manufacturing or medical device a plus)
- Clear written and verbal communication; calm, solutions-oriented style
- Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools
- Strong attention to detail, organization, and follow-through
- Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485
Vacancy posted 3 days ago
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