General Manager

DESCRIPTION

Job Description : General Manager

Position Title : General Manager

Classification : Full-Time / Exempt

Reports To : Regional Manager

Position Summary

The General Manager (GM) leads daily operations and drives performance through inspired leadership, accountability, and commitment to the Walk-On's Way. This role ensures excellence in guest satisfaction, team development, and financial results while fostering a fun, winning culture.

Key Responsibilities

Guest Experience & Brand Standard

• Deliver an exceptional guest experience that embodies Walk-On's culture.

• Ensure consistent execution of brand standards for Quality, Service, and Cleanliness (QSC).

• Resolve guest concerns quickly and professionally.

Team Leadership & Development

• Recruit, train, and lead a high-performing management team and hourly staff.

• Conduct regular manager meetings, performance evaluations, and coaching.

• Build a culture of accountability, recognition, and growth.

Business & Financial Management

• Drive sales and profitability through sound financial management and local marketing efforts.

• Manage labor, food, and controllable costs to meet or exceed targets.

• Execute business plans and analyze financial results to identify opportunities.

Compliance & Safety

• Ensure adherence to all federal, state, and local labor laws and company policies.

• Maintain a safe, secure, and sanitary environment for guests and team members.

• Protect company assets and uphold ethical business practices.

Requirements

• 3+ years of full-service restaurant GM or senior management experience (high-volume preferred).

• Proven leadership, communication, and financial management skills.

• Ability to work 50-60 hours per week, including nights, weekends, and holidays.

• Must be able to stand for long periods and lift up to 50 lbs.

The Walk-On's Way

We're more than a restaurant - we're a team that wins together. Our leaders embody humility, hustle, and hospitality in everything they do.

Equal Employment Opportunity (EEO)

Walk-On's Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIREMENTS

Walk-On's Sports Bistreaux is more than just a place to grab a bite to eat-it's a story of heart, hustle, and the underdog spirit.

Our journey started in Baton Rouge, Louisiana, when two LSU walk-on basketball players turned their dream into reality. With no scholarships, no guarantees, and no spotlight, they built their success the same way they built Walk-On's: through hard work, teamwork, and never giving up. That drive has grown from a single restaurant into a nationally recognized brand, but we've never lost sight of our roots. At Walk-On's, we pride ourselves on scratch-made dishes with a Louisiana flair, a fun and welcoming game-day atmosphere, and a culture that treats every team member like family.

We believe that everyone-from the kitchen to the floor, from the host stand to management-has an important role to play in creating unforgettable guest experiences. When you join Walk-On's, you're joining a team that values energy, passion, and pride in every shift. We celebrate wins together, push through challenges side by side, and make sure our guests feel like part of the team, too. This isn't just a job-it's a chance to be part of a winning culture where you can grow, shine, and help carry on the Walk-On's tradition of turning hard work and hospitality into something truly special.

Our Core Values at Walk-On's: Teamwork - Every role matters, and we win together. Hospitality - We deliver unforgettable experiences with genuine care. Passion - We hustle hard, bring energy, and take pride in what we do. Growth - We invest in our people, offering opportunities to learn and advance. Community - We support and celebrate the neighborhoods we serve.