Restaurant General Manager

Job Description

Job Description

POSITION OVERVIEW

Manages, directs, and organizes restaurant operations to maintain high standards of food and beverage quality, service, and marketing and maximize profits through outstanding customer service.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average Percent of Time

20% Interviews, selects, trains, supervises, counsels, and disciplines restaurant staff to ensure the efficient operation of the outlet.

Organizes and conducts pre-shift and department meetings to communicate pertinent information to the staff, such as house counts and menu changes. Schedules and directs staff in their work assignments.

20% Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Guides improvement and implements necessary adjustments for consistency.

20% Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.

15% Maximizes restaurant department profitability; implements adequate controls of food, beverage, and labor costs; and monitors the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. Ensures par stock levels are maintained [by calculating inventory, ordering, retrieving, and stocking products. Evaluates the cost-effectiveness of all aspects of operation. Develops and implements cost-saving and profit-enhancement measures.

10% Utilizes computers to charge customers, accurately create forecast and revenue reports, and draft correspondence—inputs and retrieves data changes computer procedures and programs the system accordingly.

5% Responsible for ensuring compliance with all policies and procedures related to the restaurant and all local, state, and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.

5% Participates in developing, implementing, and marketing new and creative menus to attract a pre-determined customer market; promotes cross-selling of other hotel outlets and the company.

SUPPORTIVE FUNCTIONS

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time spent performing each function solely determined by the supervisor based on the company's particular requirements.

Participate in developing the restaurant's annual budget and develop short—and long-term financial operating plans.

Attend mandatory meetings, including divisional meetings, departmental meetings, staff meetings, etc.

Participate in the Manager on Duty coverage program.

Participate in community public relations for the restaurant and the hotel.

Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint, and/or Outlook Express.

In emergencies, perform in the capacity of any position supervised.

Perform other duties and responsibilities as assigned or required.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing stairs Occasional

Standing Frequent

Crouching/Bending/Stooping Occasional

Reaching Frequent

Grasping Frequent

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Frequent

Taste Frequent

Lifting/Carrying(#lbs) Occasional – up to 50 lbs.

Travel Occasional

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may potentially risk your health or safety.

The hotel will provide the necessary PPE. Associates will be trained to use and care for any assigned PPE properly. You are

responsible for reporting defective, damaged, or lost PPE or equipment that does not fit properly to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

Assistant Restaurant Manager

Host/Hostess, Server, Server Assistant, Bartender, Runner

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the job's essential functions, with or without reasonable accommodation.

Thorough knowledge of restaurant operations, including foods, beverages, supervisory aspects, service techniques, and guest interaction.

Considerable skill in math using percentages.

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve problems.

Ability to work under pressure and deal with stressful situations during busy periods.

Ability to access and accurately input information using a moderately complex computer system.

Interpersonal skills to provide overall guest satisfaction.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred.

A four-year college degree is a plus.

EXPERIENCE

At least five years’ experience in a related field is preferred. Hotel restaurant management experience preferred.

Experience with supervision of employees required.

LICENSES OR CERTIFICATES

Ability to obtain any government-required license or certificate.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance. During the orientation process, you will be explained specific uniform guidelines and/or required articles of clothing.

OTHER

Additional language ability is strongly preferred.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Full-time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age,disability, marital status, veteran status, or any other characteristic protected by law.