Room Attendant

Overview: A Kolter Hospitality Room Attendant delivers service excellence by creating a larger than home experience with welcoming, helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment.


Performance Expectations:

1. Clean rooms as assigned.
2. Change linens and make the beds.
3. Thoroughly clean bathrooms.
4. Sweep, vacuum, dust, mop, and pick up trash.
5. Replenish guest amenities/toiletries.
6. Load and organize cart, store properly at the end of each shift.
7. Receive keys and assigned rooms return at the end of each shift.
8. Respond to guest requests and report guest issues.
9. Follow proper lost and found procedures for items left behind in a guest room.
10. Report any items in need of repair.
11. Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while keeping a steady pace.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Qualifications:

Education: High School or GED is preferred

Experience: Prior Housekeeping experience is preferred, but not required.

Hours Required: Must be able to work holidays and weekends. Hours may vary based on occupancy levels and hotel needs.

Other Requirements:

• Ability to clearly understand and communicate with guests
• Must be able to complete a minimum of 16 room credits
• Ability to push, pull, lift minimum of 50 lbs.
• Ability to push/maneuver cart of up to 250 lbs.
• Ability to bend, kneel and stretch
• Ability to walk/stand for extended periods of time
• Free motion of arms, above waist

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.