Dispatcher

Police Dispatcher Salary Police Pay Grade 2 261 Days Min. $18.49 Hourly Provides police dispatching support for the District and ensures calls are entered timely and accurately regarding 911 emergency and the non-emergency situations. Minimum Education/Certification: Must be a citizen of the United States Must be at least 21 years of age Must possess a high school diploma or GED Must successfully pass a pre-employment battery of testing that includes background, psychological, physical, and drug examinations Must never have been convicted of a felony offense Must not have been convicted of any class of non-traffic misdemeanor offense within the past 5 years Must have demonstrated a positive past work history Must possess adequate visual acuity and hearing ability sufficient to read, write, hear, and speak clearly in person and over communications Must possess a T.C.L.O.S.E. Telecommunications Operator's License within one year of appointment Special Knowledge/Skills: Knowledge of police terminology and related standard office procedures and practices Skill in operating multi-line phone system and efficiently answer questions and route calls as necessary Skill in operating computer for data entry/information retrieval plus basic office equipment such as copier, fax, scanner Skill in assisting telephone and walk in customers using proper telephone etiquette and customer service techniques in a fast, friendly, and flexible manner Skill in the use of keyboarding with typing at a minimum 30 wpm Skill in English grammar, spelling and punctuation (written and verbal) and proofreading Skill in processing a high volume of transactions Ability to prioritize tasks and coordinate multiple projects to meet specific deadlines Ability to maintain and secure confidentiality of privileged and sensitive information Ability to maintain professional behavior, appearance, and work ethic to represent the school district in a positive manner at all times Ability to communicate effectively with tact and diplomacy and provide a high level of customer service to employees, administrators, District officials, parents, co-workers, and outside agencies Experience: Experience in a police dispatch setting preferred Major Responsibilities and Duties: Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field Dispatch police and other public safety personnel to emergency and non-emergency calls for service Closely monitor radio traffic in the event additional assistance is required by assigned field personnel Maintain accurate, detailed logs of field personnel's locations, times and other information for immediate or future use Serve as the department's emergency communications link to other police agencies during critical situations Receive, assist and direct walk-in complainants at the police department facility Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed Operate radio equipment to dispatch Police, Fire and E.M.S. personnel, as needed Operate video / audio monitoring equipment Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office Operate Computer Aided Dispatch computer terminals Perform other duties as directed by the Chief of Police or his designee Prepare correspondence, forms, reports, manuals, and presentations for the department head and other department staff members. Compile, maintain, and file all reports, records, and other documents as required. Maintain a positive and effective relationship with coworkers, supervisor, District officials and employees, vendors, and outside agencies and organizations. Provide outstanding customer service. Maintain good judgment and decision making when dealing with supervisor, co-workers, District officials and employees, and outside agencies and organizations. Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by the Chief of Police or designee. Attend professional growth activities to keep abreast of innovations related to position. Maintain an organized work environment. Supervisory Responsibilities: None. Equipment Used: Computer, printer, copier, telephone, scanner, and fax machine Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress Work with frequent interruptions in an open area Frequent sitting with moderate standing, stooping, bending, pushing, pulling, and lifting Occasional prolonged and irregular work hours flexibility with schedule preferred Prolonged use of equipment and computer with repetitive hand motions Routine work indoors 100% of the job Working all shifts and days of the week Emergency call-out at a moment's notice Remain on duty until properly relieved Work overtime during staffing shortages and emergencies, up to and including double shifts when required Daily attendance and punctuality are essential functions of the job The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. Approved by Date Reviewed by Date