Dental Receptionist-- Turtle Bay Pediatric Dentistry

Job Description

Job Description

About Us

Turtle Bay Pediatric Dentistry is a fun, friendly, and modern pediatric dental practice focused on delivering exceptional care in a welcoming, child-centered environment. We value kindness, teamwork, and creating memorable experiences for every family who walks through our doors.

Position Summary

The Receptionist is the first point of contact for our patients and parents. This role is responsible for creating a warm and professional welcome, managing the daily patient schedule, verifying insurance, coordinating treatment appointments, and supporting smooth office operations. The ideal candidate is positive, reliable, detail-oriented, and enjoys working with children and families.

Key Responsibilities

Patient Experience & Communication

• Welcome patients and parents with a friendly, upbeat attitude
• Answer phone calls promptly and professionally
• Maintain a clean, organized, and kid-friendly reception area
• Provide clear communication regarding treatment plans, appointments, and office policies
• Assist parents with new patient forms, online registration, and consent forms
• Drop off flyers and business cards at businesses to promote the practice
• Sweep and Clean the practice

Scheduling & Administrative Duties

• Manage the daily schedule for the dentist and hygiene chairs
• Confirm appointments, send reminders, and follow up on missed appointments
• Coordinate patient flow to ensure minimal wait times
• Scan and upload documents into Open Dental, our Electronic Health Record
• Maintain patient records accurately and securely (HIPAA compliance)

Insurance & Financial Coordination

• Verify insurance eligibility and benefits (PPO plans)
• Enter insurance details into Open Dental accurately
• Estimate patient portions and communicate costs to parents
• Collect co-pays, deductibles, and outstanding balances
• Process payments and generate receipts
• Assist with claim preparation or follow-up as needed

Office Operations

• Assist with daily opening and closing duties
• Prepare and track referral forms and school/work notes
• Coordinate with clinical team to ensure smooth patient flow
• Support marketing efforts (reviews, social media check-ins, flyers)
• Perform occasional light office tasks (inventory, mail, deliveries)

Qualifications

• Previous dental front desk or medical office experience preferred
• Knowledge of Open Dental (preferred but not required — training provided)
• Understanding of insurance verification and basic billing
• Strong social skills, verbal communication and customer service skills
• Comfortable working in a pediatric environment and interacting with children
• Ability to multitask and stay organized in a fast-paced setting
• Reliable, punctual, and team-oriented
• Able to speak Spanish fluently

Personality & Culture Fit

We are looking for someone who is:

• Warm, patient, and excellent with children
• Calm under pressure and solution-oriented
• Respectful, trustworthy, and dependable
• Positive and enthusiastic about being part of a growing practice
• Able to contribute to a fun, family-friendly environment (Turtle Bay theme)

Work Schedule

• Monday to Saturday (hours based on practice schedule

Compensation & Benefits

• Competitive hourly rate (based on experience)
• Opportunity for bonuses as the practice grows
• Professional development and training provided