Regional Career Services Representative

Regional Career Services Representative Ross Education Holdings, Inc. Cincinnati Campus based position Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8 The Regional Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement. Core Values Be Humble Be Kind Be a Good Steward Embrace Accountability Lead Responsibly Deliver an Exceptional Student Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others? Job Development and Placement Generate new job leads to support multi-campus region Build professional relationships within the medical communities served Make sales/service calls via phone and/or in person as required Convert leads to interviews and job placements Identify and resolve employer issues Communicate openings to students via phone, by mail, or in person Follow‑up on all referrals, interviews and placements Document activity as required and ensure integrity of data Conduct 30/90‑day graduate calls Student Career Development Be proactive in developing and maintaining professional student relationships Initiate and maintain consistent communication with students to support externship and placement Assist students with resume development and career preparation Develop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunities Work with students on professional development (i.e. dress, attitude, communication, etc.) Demonstrate professional example for students to follow Coordinate and review student mock interviews Conduct one‑on‑one meetings with students/graduates as needed Maintain regular contact with unplaced graduates via weekly calls, appointments, etc. Externship Assignment and Development Identify and develop qualified externship sites and Affiliation Agreements to support students Coordinate and confirm student externship assignments Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.) Manage, secure and process documents required Track and report Externship outcomes as directed Administrative Manage distribution and compilation of various surveys and meet required metrics Assure accuracy of student records and compliance with ABHES requirements Manage applicable student records/data in LMS Assist with placement verification as needed Expected Outcomes Achieve required minimum of 70% placement rate for each program Achieve required minimum of 40% Extern to Hire rate Meet established job development activity goals Improve On‑time Completion YOY Achieve Employer and Student survey results of 90% or greater Compliance with ABHES requirements and successful internal reviews Perform related work as required Benefits Health, Dental & Vision Insurance Paid Time Off 401(k) Life Insurance Tuition Reimbursement Monthly Pay - Direct Deposit Requirements Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor's Degree preferred. The degree requirement may be waived by the EVP of Career Services. 1-2 years of proven sales experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferred. Good computer skills, flexibility and a go with the flow attitude will be key for success in this position Adhere to Ross Code of Conduct and Professional Ethics Ability to communicate effectively Ability to adapt quickly in fast‑paced work environment Sufficient ability to move around the building. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to work 2 evenings/week Position is on campus - not remote Ross Education is an Equal Opportunity Employer #J-18808-Ljbffr Ross Education