Collections Specialist

Collections Specialist (Evergreen) (Open) Location: Independence, OH – Rockside Woods Blvd – Management – AMG‑Corp Schedule: Hybrid (upon training completion) Pay: $22 per hour Recruiter: Neelam Patel – View email address on click.appcast.io – View phone number on click.appcast.io About the Role The Collections Specialist is responsible for protecting Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs. Key Responsibilities Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency. Resolve customer account issues, including past‑due invoices, and negotiate payment settlements as necessary. Assist in resolving non‑payment issues. Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non‑payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection Management. Maintain professional relationships with branch managers, account managers, and area sales managers and inform regional managers of issues when appropriate. Qualifications Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations. Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team. Customer‑focused behavior, including building positive relationships and understanding customer needs. Ability to handle challenging situations diplomatically and professionally. Strong analytical and problem‑solving skills, with the ability to make independent decisions and elevate issues when necessary. Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred. High School Diploma/GED required. Associate’s/Bachelor’s degree preferred. Benefits We care about and support our Airgas families. Our comprehensive benefits package includes medical, dental, vision, life and AD&D insurance, short‑term and long‑term disability, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for eligible full‑time employees. Additional benefits: 401(k) plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine eligibility for these benefits. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products. It is also a leading supplier of safety products and ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team by ensuring our products are created sustainably and delivered safely and efficiently. You’ll find a welcoming workplace where you’re valued for who you are and can grow your potential while advancing a fulfilling career—whatever path you choose. Equal Employment Opportunity Information We are an equal‑opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us‑View email address on click.appcast.io. California Privacy Notice. #J-18808-Ljbffr