Patient Care Coordinator (PT)

Welcome to the Lake Forest Animal Clinic, where our priority is upholding the highest standard of patient care. As an established and highly respected AAHA-accredited practice, we maintain a commitment to excellence that is recognized by the community, reflected in our outstanding 4.7-star Google rating. We are looking for experienced and dedicated veterinary professionals ready to join a team focused on providing comprehensive, compassionate medical care. If you are seeking a supportive environment where you can truly do your best work, this is your opportunity. Joining our team means becoming part of a supportive network dedicated to your professional success. We believe strongly in investing in our teammates, fostering a culture of continuous learning and growth regardless of your career stage. Whether your goal is becoming a credentialed technician, moving into a leadership role, or expanding your clinical knowledge, you will find programs and mentorship in place to help you achieve those career milestones. We focus on providing the workflow support you need so you can concentrate on patient care, knowing your contributions are valued and celebrated. At Lake Forest Animal Clinic, our AAHA accreditation ensures you are practicing top-tier veterinary medicine in a state-of-the-art facility. We are equipped with advanced diagnostic tools, including in-house Ultrasound capabilities, and offer specialized care like Cardiology services. Beyond our immediate facility resources, our affiliation provides you with access to internal specialty consultations. This means you have a built-in support system of experts to collaborate on complex cases, ensuring you always have the resources necessary to deliver excellent patient outcomes. Located in beautiful Lake Forest, California, you will be working in a vibrant community known for its natural beauty and proximity to major Southern California attractions. This area offers a fantastic quality of life with excellent access to outdoor recreation, parks, and easy commutes. Enjoy the benefits of practicing high-quality medicine in a welcoming community that offers sunshine and a superior lifestyle year-round.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
• The pay range for this position is $18-$20 per hour based on experience.

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