UPG Counter Sales Associate (FT)

: | WD30188716 Build your best future with Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, pension, medical, dental, and vision care
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do This position is responsible for the management of customer orders from receipt of order to shipment of product. How you will do it

• Communicates daily with customers via phone, fax, e-mail, etc.
• Enters customer orders into Order entry system the same day the order is received.
• Promotes and supports sales promotions.
• Collaborates with regional sales force and other field staff to deliver premier customer service.
• Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc.,
• Will be required to work in the Warehouse as needed and operate a Forklift
• Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
• Provides same day responses to scheduled dates and backorder status of product.
• Research and processes credit and return requests.
• Other duties may be assigned.

What we look for Qualifications

• High School diploma or equivalent combined education and experience.
• Experience related to Customer Service and high-volume calls.
• Proficiency in a Windows operating environment, including email and Microsoft Office software.
• Strong interpersonal skills and decision-making abilities.
• Effective and professional communication and organization skills.
• Strong conflict resolution skills.
• Ability to work effectively in a high-volume fast-paced environment.
• Warehouse Experience

Preferred Skills:

• Forklift Certified

About Us: Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit