Physician Liaison

Organization Physician Outreach & Connection Job Summary Promote VUMC services to current and new physicians in the primary referral area under occasional guidance. Communicate information on new products or services and conduct visitations with physicians to determine their needs and enhance their relationship with VUMC. Key Responsibilities Promote VUMC services to physicians in the primary referral area. Contact physicians to assess their needs to ensure they are being met and provide feedback to VUMC departments related to concerns or problems expressed by physicians. Provide information on VUMC services, including promoting physician‑to‑physician relationships, and information on new products or services. Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner. Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls. Collect and evaluate physician information, related to number of referrals, to generate reports and assess for changes in referral patterns. Participate in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy. Assist with developing educational, informational and marketing materials. Facilitate referrals and advocate for initiatives aimed at improving processes related to referrals. Perform service recovery and follow-up efforts based on customer feedback. Additional duties may be assigned. Technical Capabilities Trend Analysis (Intermediate): Demonstrates mastery of trend analyses, recognizes impact of seasonality and randomness. Customer Service (Advanced): High level of customer sensitivity, anticipates and meets increases in customer needs. Communication (Advanced): Clearly, effectively and respectfully communicates to employees or customers. Relationship Building (Advanced): Develops cooperative internal and external relationships. Position Qualifications Relevant Work Experience: 3 years Education: Bachelor’s degree Certifications: None listed Benefits This role offers a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Equal Opportunity Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Montgomery College