Student Services Representative II

Base Pay $17.00 / Hour SUMMARY The Student Services Representative II provides customer service at the ASI Student Shop window located in the ASI Business Office. The incumbent is a front office contact for retail-based sales which includes but not limited to sales of caps and gowns, discounted movie tickets and other cash-related transactions. The Student Services Representative II processes incoming deposits from internal and external customers which require analytical thinking to accurately review varied requirements. Serves as a hub of information for all ASI programs. ESSENTIAL DUTIES & RESPONSIBILITIES Handles cash, check, and charge transactions and operate a Point of Sale (POS) register and 10-key calculator machine with a high degree of accuracy. Daily opens and closes POS register by reviewing and ensuring POS reports and cash on hand are accurate. Sorts mail, answering incoming phone calls and emails, faxing documents, distributing and mailing of reimbursement checks. Physical responsibilities include, but are not limited to, alternating between sitting and standing; frequent lifting and carrying of boxes and physical inventory items weighing up to 25 pounds; and frequent bending, reaching, stocking, and organizing of physical inventory. Verifies and reviews accuracy of internal and external customer deposit documentation. Adheres to guidelines and fiscal integrity with cash funds at all times. Follows departmental policies and procedures. Meets all established deadlines. Performs other duties as assigned. CORE COMPETENCIES Provides exceptional customer service at all times. Ability to follow directions and to work independently with little or no assistance. Exceptional organization skills. Ability to work well under pressure. Ability to effectively communicate both verbally and in writing with staff, employees and customers. Ability to work in a team environment. A high degree of accuracy. Excellent customer service skills. Ability to perform multiple tasks simultaneously, while handling seasonal high-volume deposits and retail sales. MINIMUM QUALIFICATIONS Enrolled in a minimum of 6 units at Sacramento State; maintain a minimum of 2.0 GPA overall (for Student Assistant Incumbents) Minimum of six months prior cash handling or retail-related experience. Experience in the operation of a 10-key calculator and cash register. Basic skills in Microsoft Word, Excel, and general computer knowledge. A background check must be completed satisfactorily. PREFERRED QUALIFICATIONS Point of Sale (POS) software experience. Retail experience. Available to start over Summer 2026. Please provide availability for Fall 2026. #J-18808-Ljbffr