Community Service Representative 1

Community Service RepresentativeThe Community Service Representative will administer Coastal Villages Region Fund's (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR will also represent CVRF through communication, outreach, and customer service. The CSR supports the effective operation of the Community Service Center (CSC) through additional responsibilities including accounting, recruitment, purchasing, mechanic, and inventory management activities. Moderate to frequent overnight travel is required. This position can be full-time or part-time.Primary ResponsibilitiesConduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and proceduresHire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120)Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadershipLiaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needsProvide customer service and respond in a timely manner to requests for services from community membersDevelop and maintain community-level data and quality insight at the individual, household, and community levelProduce accurate reports on assigned programsConduct facility maintenance and manage office inventoryWork directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutionsSet an example for others to follow such as peers, community members, and outside organizationsEnsure necessary paperwork for quotes, receiving, billing, and collections are accurately recordedPart time CSR I is expected to provide coverage to operate the CSC during normal business hours as needed (e.g., if the full time CSR I is unavailable; if staffing needs increase during intensive programs like Youth to Work).Additional ResponsibilitiesAdditional duties as assignedKnowledge and Skill RequirementsAbility to implement CVRF's strategy for economic development, including the ability to set appropriate performance targets in alignment with a realistic understanding of local opportunitiesAbility to become a Notary Public within 6 months of hireStrong understanding of cultural and social dynamics in the CVRF regionAbility to develop proficiency in the Microsoft Office Suite, CVRF's Microsoft Dynamics Customer Relationship Management (CRM) tool, Smartsheet, and SmartVANDedicated to achieving program goals and objectives in a timely manner; willing to contribute enough time and effort so that programs can be carried out excellently, in desired timeframesAbility to show composure in the face of stressful events or situations that arise during work; should be able to handle situations like this in a calm and respectful mannerWilling to travel and attend trainings or meetings when assigned to further develop skills and knowledge; should be responsible and reliable to achieve the necessary knowledge and skills when attending trainings or sessionsDetermined, devoted, self-motivated, and diligent; able to multi-task, especially during busy timesAbility to plan and produce local events, including community-based board meetings, and staff-led open housesAbility to conduct effective grassroots organization, including for example, bi-annual Get Out the Vote effortsAbility to gather community feedback through formal survey administrationGood listening skills, explanation skills, and the ability to reply to questions with nuanced answers and/or solutions; able to understand how others feel and assess situations for ways to use best practices sourced from around the CVRF regionAbility to overcome barriers associated with isolated geographic environment, lack of built infrastructure, poor transportation network, and inconsistent telecommunications to ensure quality results in CVRF communities on a consistent basisWorking ConditionsThis position requires the ability to sit, be able to effectively use hands and fingers, and talk and listen. Will be occasionally required to stand; walk; reach with hands and arms; stoop; kneel; and crouch. Must occasionally lift and/or move up to 25 pounds. Work environment is usually quiet. Frequent overnight travel, and occasional long-term travel is required.I certify that I am able to perform the essential job functions listed above, with or without reasonable accommodations.Printed Name: Signature:Date: Coastal Villages Region Fund