Clinical Team Manager

Job Details Location: South Lakes Region (Huntersville / North Charlotte) - Huntersville, NC 28078 Position Type: Full Time Education Level: 4 Year Degree Travel Percentage: Up to 50% Job Shift: Day Benefits Medical, Vision, and Dental plans through BCBS 28 days of Paid Time Off Excellent mileage reimbursement rate 403b Retirement plan with matching Focused programs honoring Veteran patients Assistance with achieving Certified Hospice & Palliative Nurse (CHPN) certification Best Orientation and Onboarding program you’ve experienced Seasoned Hospice leaders guiding your career growth Summary The Team Manager (TM) is responsible for managing the day‑by‑day activities of an interdisciplinary team including supervision, resource management, scheduling, and assignments. The TM ensures that all patient care is provided in accordance with established organizational procedures and regulatory requirements, aids in recruitment, develops and trains clinical staff, promotes professional development and coaching, ensures adherence to clinical documentation expectations, and actively participates in ongoing process improvement. Essential Functions Oversight and Direction for an Interdisciplinary Hospice Team Ensures that clinical care is effective and meets the needs of patients and families. Provides supervision and evaluation, including timely performance appraisals of team members. Formulates and implements corrective actions and assists Human Resources with terminations in accordance with policies and job descriptions. Assists with hiring, orientation, and mentoring of new employees. Ensures development and revisions of the plan of care through IDG meetings and other planning activities. Ensures that the service is provided within the structure, policy, and regulatory environment required by VIA. Ensures that discharge decisions are based on meaningful assessment information and follow appropriate procedures. Ensures that documentation meets all standards designated by VIA. Provides problem‑solving and palliative care and symptom‑management consultation to team members and peers. Complies with all expectations of quality‑improvement activities to continuously monitor, evaluate, and improve team performance. Ensures that all clinical staff functions in accordance with established procedures and legal requirements. Collaboratively works with the team within EMR to ensure recertification is completed per policies and regulatory requirements. Provides back‑office support within EMR per organizational expectations. Administration of Clinical Team Functions Actively reviews available reports and statistical data to effectively and efficiently manage the team. Ensures that all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through ongoing monitoring and improvement. Assumes responsibility for professional development and stays abreast of current trends in the healthcare field. Ensures the timely incorporation of new information, policies, and/or procedures into practice. Ensures accuracy of and approves timesheets/payroll summary forms and paid time‑off requests for direct reports. Provides ongoing monitoring for compliance with internal initiatives. Recommends modifications of existing or new policies based on practice patterns and needs. Ensures continuity of patient care during times of regularly assigned staff absences. Maintaining Professional Relationships with Providers, Patients, Families, and Vendors Maintains existing partnerships between hospice, long‑term care, and physician practices. Responds to customer concerns and facilitates prompt resolution of issues, making appropriate changes in practice based on concerns. Utilizes feedback from long‑term care and physician practices to provide exceptional customer service. Ensures that problems and questions are effectively addressed, researched, and resolved. Receives and responds to text messages, e‑mails, and voicemails as necessary. Maintains a highly professional image. Working Relationships with Leadership and Staff in Other Departments Attends meetings, participates actively in internal organizational activities, reports and acts on potential issues for improvement, participates in work groups, and participates in quality assurance audits as needed. Keeps other leadership and supervisors well informed of area activities and any significant problems. Cross‑trains with other Team Managers to ensure continuity of leadership as needed. Additional Duties (LDHH Staff) Cleans patient rooms as required per patient‑room cleaning procedure; ensures all areas of the facility are clean and appropriately stocked with supplies; keeps the family room clean throughout the day; ensures proper chemicals and protective equipment are used when cleaning surfaces. Qualifications Bachelor’s Degree in a related field required; Master’s Degree preferred (or equivalent combination of education, technical certifications, training, and work experience). Minimum 2 years of related experience required with increasing management responsibilities (home health/hospice, oncology, and medical‑surgical). Proficiency in Microsoft Office is required. #J-18808-Ljbffr