Crisis Line Counselor

About the Role

SAVE is seeking compassionate mission-driven individuals to join our Crisis Response Team as temporary Crisis Line this role youll serve as a lifeline the first voice a survivor of domestic violence hears when they reach out for help. Youll provide immediate crisis intervention safety planning and advocacy to survivors and their children while working in close partnership with law enforcement hospitals and community-based organizations.

Position Details

This is a temporary position with an expected duration of 60 days or less subject to change based on agency need and budget. Hours range from 840 per week. All shifts are evenings overnights and/or weekends. Benefits are not included.

What Youll Do

• Staff the SAVE Crisis Line and respond to calls and texts with empathy urgency and confidentiality.
• Provide crisis intervention safety planning and advocacy to domestic violence survivors and their children.
• Assess client needs and appropriateness for Safe House placement.
• Connect callers with agency and community resources; advocate on their behalf with service providers.
• Collaborate with law enforcement hospitals and community-based agencies.
• Maintain accurate records in ETO and contribute to monthly statistical reporting.
• Support site security emergency transportation and overall program operations.

What You Bring

• Completion of 40-hour domestic violence certification training (certificate required) or willingness to complete state-mandated training.
• Coursework in social work psychology or a related field OR at least 2 years of related experience.
• At least 6 months of experience working with domestic violence issues.
• Working knowledge of community social services and resources.
• Comfort working in a crisis-oriented environment and with individuals navigating mental health or substance use challenges.
• Cultural competency and the ability to work with diverse populations.
• Bilingual/bicultural candidates strongly encouraged to apply.
• Valid California drivers license insurance and reliable vehicle access.
• Must pass a background check.
• Experience with law enforcement criminal justice or residential settings is a plus.

Why SAVE

At SAVE every shift matters. You wont just be answering calls youll be making real-time life-changing decisions alongside survivors who need someone in their corner. If youre committed to ending domestic violence and ready to show up for your community we want to hear from you.

SAVE is an equal opportunity employer committed to a workplace free from discrimination and harassment.

To apply please submit your resume and a copy of your 40-hour DV certification.

Required Experience:

Junior IC