Sales Operations Coordinator

Job Description

Job Description

Our priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members.

As our company works toward becoming the BEST OPTION in the health care arena, our goals will include the development of individuals serving on our team. Our representatives believe that each person has been given a special talent or ability that is unique to that individual. Accordingly, in-service programs, self-study materials and information, along with teaching and training seminars, are made available to employees to assist and encourage growth and proficiency in our health care niche.

It is our company mission to be regarded as a "first response" resource in helping turn medication dosing PROBLEMS into successful SOLUTIONS.

Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond.

At Boudreaux's New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux's leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve.

Boudreaux's New Drug Store will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Upon physician request, medications will be prepared according to the patient's demographic and specific etiological requirements.

At Boudreaux's New Drug Store, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients' well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals.

Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes.

Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.

• Our first priority is our patients and their families.
• ALL patients are treated with dignity and respect.
• We meet the needs of our patients as they define them by listening and responding accordingly.
• Patient complaints are resolved the same day.
• We respond positively to customer requests.
• All telephone calls are answered before the third ring.
• No person is on hold longer than 45 seconds.
• All staff smile when speaking with patients.
• We greet our patients when they enter the pharmacy.

About the Role:

The Sales Operations Coordinator serves as the primary point of contact for their assigned sales representatives and clinic accounts, ensuring seamless communication between providers, the sales team, and the pharmacy.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in sales operations, sales support, or a related role.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong organizational and communication skills.
• Ability to analyze data and generate actionable sales reports.

Preferred Qualifications:

• Experience working in a fast-paced sales environment.
• Familiarity with sales analytics tools and business intelligence software.
• Knowledge of sales methodologies and pipeline management.
• Project management experience or certification.
• Advanced Excel skills including pivot tables and data visualization.

Responsibilities:

1. Provider Onboarding

The Sales Operations Coordinator is responsible for ensuring new clinics have a smooth onboarding experience.

Duties:

• Create new provider accounts.
• Send welcome emails and portal login information.
• Assist providers with the portal ordering process.
• Answer basic questions regarding:
  • Portal navigation
  • Product offerings
  • Pricing
  • Ordering procedures
  • Shipping expectations
  • Coordinate provider training sessions when needed.
  • Ensure all required onboarding documentation is completed.

2. Sales Team Support

Each Sales Operations Coordinator will work directly with the sales representatives assigned to their territory and serve as their primary internal resource.

Duties:

• Support assigned territory sales representatives with day-to-day needs.
• Assist with:
  • Shipment tracking.
  • Medication and formulary questions.
  • Provider account updates.
  • New account setup.
  • Act as the eyes and ears for the assigned sales reps within the pharmacy.
  • Maintain communication between the pharmacy and field sales team.
  • Help ensure sales representatives have the tools and information necessary to succeed.

3. Problem Resolution

Sales Operations Coordinators play a key role in resolving provider concerns quickly and professionally.

Duties:

• Work closely with the Shipping Department to monitor delays and delivery issues.
• Coordinate replacement shipments when appropriate.
• Partner with the Billing Department regarding credits and redo’s
• Assist with order discrepancies and provider concerns.
• Escalate complex issues to management when necessary.
• Maintain timely communication with providers throughout the resolution process.

4. Reporting Sales Support

Sales Operations Coordinators should be proficient in generating and interpreting reports to support management and sales operations.

Duties:

• Run basic reports from the pharmacy platform and CRM systems.
• Provide account and sales activity updates to management.
• Track provider onboarding progress.
• Monitor territory growth and account activity.
• Assist with data collection for special projects and business initiatives.

Team Expectations

Every Sales Operations Coordinator is expected to:

• Maintain a positive and professional attitude.
• Respond to provider and sales team requests in a timely manner.
• Communicate effectively with all pharmacy departments.
• Work collaboratively to solve problems and improve processes.
• Become knowledgeable about pharmacy products, services, and policies.
• Represent the pharmacy with exceptional customer service and professionalism.

Benefits:

• PTO
• SIMPLE IRA Retirement Plan
• Health insurance
• Dental and vision insurance
• 20% discount on all over-the-counter products