Assistant General Manager

Boychik Kitchen is a growing Mediterranean restaurant located in the Stanley Marketplace. We are currently searching for motivated, hard-working candidates to fill the Assistant General Manager role. Hospitality is our hallmark and we are looking for the right person to assist our current management team in continuing to provide the exceptional hospitality our guests expect.

Boychik Kitchen is searching for a restaurant professional who is passionate about hospitality and is looking to grow their skill set within the restaurant industry. The Assistant General Manager will work closely with ownership and other management team members to lead daily restaurant operations and ensure that service principles and quality standards are being met and, ideally, exceeded. The AGM, in conjunction with the GM, is responsible for the management of the FOH facility, providing leadership for FOH team members, developing and maintaining FOH operational systems, and facilitating coordination between the FOH and BOH teams.

The general work schedule for the AGM position will be a a mix of lunches and dinners, slanted towards PM service. Shifts will typically be 8-9 hours but can stretch longer, with variations possible on a week-to-week basis. Open availability is preferred but we would be willing to work with minor schedule limitations, depending on the candidate and the limitations. Weekend availability is a must. Candidates can expect to work 40 - 45 hours per week. The salary range for this position is $60,000 - $67,500.

Experience

Previous FOH management/leadership experience would be valued but is not required. We would be excited to interview candidates, without previous management experience, who have 3+ years of FOH experience in a full-service restaurant environment in multiple roles, including serving and bartending. Previous BOH and/or expo experience is also valued.

Preferred Experience Qualifications

The following qualifications would make for a more seamless transition into the AGM role but are not prerequisites. We will train the right candidate in these areas.

• Previous experience with reservation management software (Resy)

• Previous experience with Toast POS system; experience with Toast backend administration

• Previous experience with a restaurant scheduling platform

• Previous experience training new team members

• Previous experience in catering/event management

• Previous experience with inventory management and ordering

Key Responsibilities

• Leading and managing our FOH team during service to ensure that the service and hospitality standards are consistently being met and that we are providing our guests with an exceptional experience.

• Cultivate a culture of exceptional hospitality for all stakeholders that supports our business objectives and growth

• Manage and institute FOH operational procedures to ensure smooth and efficient operations within the Boychik Kitchen service style

• Training, coaching, and development of current and future FOH team members to meet the service, operational, and hospitality standards within the restaurant

• Ensuring the cleanliness and upkeep of the FOH areas by leading and managing cleaning protocols for FOH team members

• Conducting periodic staff check-ins and evaluations to ensure the continued growth and development of the FOH team

• Managing the FOH schedule to ensure proper staffing to meet the needs of the restaurant; making staffing decisions during service to match the business of the restaurant

• Planning and conducting daily preshift meetings with FOH team members with a focus on service points and goals

• Facilitating service as the host and/or manager; managing reservations and walk-in guests to maximize seatings; managing guest relations and ensuring guest experience

• Assisting BOH team to ensure catering orders are fulfilled correctly and ready on time; facilitating and managing Boychik catered events on-site and within the Stanley Marketplace

Key Attributes

• Top notch work ethic and a commitment to ownership of the above responsibilities

• Driven and goal-oriented person with the desire to grow and learn within the restaurant

• Mature leadership, teamwork, and people management skills; the ability to provide and receive feedback in a constructive manner

• Punctuality and reliability

• Ability and willingness to lead, have fun, and work within the framework of the restaurant team

• Excellent communication skills with the ability to connect with team members, as well as guests

• Problem solving skills and the ability to diagnose and solve problems in a fast-paced atmosphere

• Knowledge of health, safety, and food handling procedures and regulations

• A commitment to creating a welcoming and safe environment for our team members and guests alike

What We Offer

• A competitive salary commiserate with the role and responsibilities

• Monthly health insurance stipend

• PTO: 2 weeks per year (1 week at hire with 2nd week after 90 days on the job)

• Opportunities for career growth within the restaurant and restaurant group

• A supportive and exciting work environment

• Free meal during your shift

• Discount on food and beverage when dining in the restaurant

• Bonus potential based on performance