Toyota Service Manager

Service Director OpportunityVale Group, a nationwide specialized recruitment firm, has partnered with a company based in Callaway, MD who is actively searching for an experienced Service Director to work between several sites for an opportunity paying a competitive $160,000- $240,000 depending on experience and performance. You will take ownership of several existing service departments. We want a fixed operations leader known for driving profit improvement, building people, and consistently impressing customers.Benefits of the Service Director include: Excellent career growth opportunity as well as highly competitive benefits, among them ownership participation through an ESOP, a 401(k) featuring company contributions, comprehensive health, dental, and vision plans, paid vacation and holiday time, and no Sunday hours.Requirements of the Service Director:5 or more years of upward automotive fixed ops leadership, including time spent as a Service Manager, Fixed Operations Manager, or an equivalent positionExcellent people skills relating to the management of Customers and TechniciansDemonstrated wins leading service operations in a high-volume retail automotive settingFluency in reading department financials and interpreting core service KPIsEstablished ability to attract, grow, and hold onto top-performing teamsProven gains in tech productivity, labor sales growth, guest retention, and bottom-line department performanceWorking proficiency in DMS platforms, with CDK preferred, and the Microsoft Office suiteImport franchise exposure, particularly Toyota, is a requirement.Consistent tenure pattern showing long-term leadership impact, plus a valid license and acceptable driving historyResponsibilities of the Service Manager:Run all daily department functions spanning scheduling, staffing, throughput, workflow, and profitabilitySource, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support rolesMonitor performance indicators including repair order volume, effective labor rate, technician efficiency and proficiency, labor gross, CSI, warranty metrics, and retentionWork hand-in-hand with Parts, Sales, and executive leadership to lift overall fixed operations outputMaintain full alignment with manufacturer standards, warranty rules, safety requirements, and company policyCreate scalable processes and operating disciplines to support future expansionHandle escalated concerns personally and keep the guest experience front and centerOwn department forecasting, expense management, and financial goal attainment