Teller - Part Time

Overview Northwest Tellers play an important role in the retail network, interacting with customers to provide excellent service, process transactions, resolve problems, educate customers, and uncover financial needs for referral to the appropriate line of business. Responsibilities Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's sales performance goals. Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers, taking ownership to resolve any customer issues or concerns. Balance teller drawer daily and participate in or assist with office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and other devices as needed. Deliver on the North(west) star experience and champion customers' financial wellness through delivery of exceptional customer experience – both in person, over the phone, and via email communications. Deliver exceptional delivery of the 5 Culture Promises. Complete educational training as assigned and self‑educate using bank‑designed programs and applications. Maintain general knowledge of all office systems and software, perform maintenance, and possess in‑depth knowledge of bank products, services, and digital offerings. Follow all security and dual control processes. Participate in branch opening and closing tasks as needed. Protect the bank from unnecessary risk by following compliance, risk, and operational procedures. Work as a team with co‑workers to complete daily tasks, demonstrating respect, professionalism, and promptness, and supporting management with special requests as needed. Work evening hours and weekends as scheduled, assigned, or necessary. Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations. Navigate Microsoft Office, departmental‑specific software, and other tools to maximize technology and efficiency. Work with on‑site equipment. Knowledge, Skills, & Abilities Establish effective working relationships among team members and participate in solving problems and making decisions. Present and express ideas and information clearly and concisely, orally or in writing, appropriate to the audience. Actively listen to others to achieve understanding and facilitate open exchange of ideas and information. Establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information. Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas. Knowledge of computers and the Teller System. Qualifications High School Diploma or equivalent (preferred). Customer service experience (preferred). Cash handling experience (preferred). Banking and/or retail experience (preferred). Ability to perform each essential duty satisfactorily. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr