Hotel Front Desk Agent

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$17 per hour

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

• Marriott/Lightspeed experience ideal

Welcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, we are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE), 1.5 miles, Fort Lauderdale International Airport (FLL), 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away, and the Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.