Customer Experience Advisor | Own the Experience. Drive the Results.

Job Description

Job Description

WHAT YOU'LL OWN

Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.

Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.

Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.

Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

WHAT YOU BRING

• Reliable attendance and professional image — you show up on time, polished, and ready

• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments

• Proven ability to build rapport quickly and influence without being pushy

• Goal-oriented and results-driven — you know your numbers and you care about hitting them

• Strong empathy paired with sales drive — you read the customer and adjust accordingly

• Confident handling complaints and concerns on the spot — you resolve, you don't deflect

• Comfortable with POS systems and site technology

• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions

• Prior sales, retail, or hospitality experience is a plus

• Bilingual (English/Spanish) — strong plus in South Florida markets

HOW YOU SHOW UP — ECW COMPETENCIES

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.

• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.

• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.

• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.

• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.

• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

WHAT YOU'LL GET

• Full comprehensive benefits (Health, Vision, Dental)

• 401(k) with 4% match — yes, free money

• Paid time off

• Parental leave (maternity & paternity)

• Tuition reimbursement

• Pet insurance

• On-the-job training and real career growth

• FREE car washes