Principal Field Support Representative (TS/SCI Clearance Required)

Principal Field Support Representative

Provide frontline technical support for mission-critical system, communications, and antenna equipment across the program. Troubleshoot and repair complex hardware, perform preventive and corrective maintenance, and use your knowledge of RF, SATCOM, and processing systems to restore and sustain operational capability. Using available system-configuration documentation, installation guides, and operating procedures, you will plan and execute maintenance in accordance with manufacturer guidance, customer priorities, and operational schedules; provide remote support when effective; and coordinate on-site response for emergency repairs and other field needs. You will capture lessons learned and update system documentation and support procedures to improve future technical-support activities. The ideal candidate is a resourceful, hands-on problem solver who works effectively with customers and cross-functional technical teams.

Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization. Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals Conducts onsite training for construction safety, rigging, and equipment operation Conducts site and equipment inspections in order to perform preventative and corrective maintenance Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data Ensures civil construction of foundations, roads, and interfacility conduit systems Frequently interfaces with Customers, Government dignitaries, External consultants/experts, all levels of employees across the company, including Executive Management Frequently interfaces with engineers Highest level individual contributor in the field support family Implements plans and procedures of installation of large steel structures Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system May be required to work outside for up to 10 hours a day May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations May require electrician license Perform complex technical evaluation and resolve critical technical problems on fielded systems Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites Recommends design enhancements to internal management and engineering Represents company at program and customer reviews Security Clearance may be required; may require TS/SCI clearance based on program assignment Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves Specific OSHA training such as, 10 hours construction training, may be required as determined by management Supervises the installation of large aperture antennas, radars, and towers, worldwide, in a construction environment Installs high power electrical systems Travel required more than 50% of the time Virtually self-supervising Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements

Applies advanced technical principles, theories and concepts. Contributes to development of new principles and concepts. Problem Solving: Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Discretion/ Latitude: Works under consultative direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determine and pursue courses of action necessary to obtain desired results. Work checked through consultation and agreement with others rather than by formal review of superior. Impact: Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect image of organization's technological capability. Liaison: Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management and customers on advanced technical research studies and applications. Considerable ability to act as a system technical advisor for all levels of customer leadership Ability to use software tools such as HyperTerminal Ability to work independently Comprehensive understanding of technologies associated with supported systems, and the application of these technologies within the customer environment, including detailed knowledge of system tactical employment configuration Excellent verbal and written communication skills In-depth knowledge of advanced routing/switching commands/protocols Strong knowledge of basic tool safety Strong knowledge of construction safety Proficient in the use of Microsoft Office Suite In-depth knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, etc. Precision alignment of structures using optical and electronic instruments and tooling Skilled at onsite use of heavy equipment for very large structures

Identifies opportunities to apply AI for continuous improvement and innovation

This role will require travel of up to 30% based on business needs This position is fully on-site While on-site, you will be a part of the Annapolis Junction team

Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $55.08 - USD $59.08 /Hr.