Customer Experience & Sales Specialist

Job Description

Job Description

About We Sell Cellular

We Sell Cellular (WSC) is a leading provider in the secondary mobile device industry, specializing in the sourcing, processing, and distribution of pre-owned mobile devices. Through our operations, technology, and industry expertise, we help extend the lifecycle of mobile devices and support a more accessible and sustainable global device ecosystem.

WSC is part of the ITOCHU Group, providing the strength and resources of a global organization while maintaining an entrepreneurial and collaborative working environment. Our team is focused on operational excellence, continued growth, and building a business that delivers long-term value for our customers, employees, and partners.

Position Summary

We Sell Cellular (WSC) is seeking a Customer Experience & Sales Specialist to manage and support a portfolio of small and medium-sized business (SMB) customers while also supporting sales activities with WSC’s international partners.

This is a customer-facing, junior-level role focused on maintaining strong customer relationships, retaining active customers, supporting profitable sales, and ensuring a positive and responsive customer experience. The individual will manage an assigned portfolio of existing SMB customers who typically purchase on a recurring basis and will serve as a primary point of contact for their ongoing sales and service needs.

In addition, the position will support WSC’s international partner network by coordinating with overseas sales representatives, providing product information and training, facilitating regular communication, and helping partners increase sales. The role will also work closely with WSC’s Marketing contact to coordinate sales and marketing activities, including trade shows and other customer-facing initiatives as needed.

Key Responsibilities

SMB Account Management & Customer Retention

• Manage an assigned portfolio of existing small and medium-sized business customers.
• Serve as a primary point of contact for assigned customers and develop strong, ongoing business relationships.
• Maintain regular communication with customers to understand purchasing needs, preferences, and business requirements.
• Support customers throughout the sales process, including product inquiries, availability, pricing, order coordination, and general account needs.
• Proactively engage customers to encourage continued purchasing activity and maintain active customer relationships.
• Identify customers whose purchasing activity has declined or stopped and conduct appropriate follow-up to support retention and re-engagement.
• Work to maximize margin within assigned accounts while maintaining strong customer relationships.
• Coordinate internally with Sales, Operations, Finance, and other departments as necessary to address customer needs and resolve issues.
• Maintain accurate and timely customer and sales information within company systems.

International Partner Sales Support

• Support WSC’s international sales partners and their respective sales representatives across Hong Kong, Singapore, Dubai, the United Kingdom, South Africa, Taiwan, and Panama.
• Build effective working relationships with overseas sales representatives and serve as a key point of coordination between WSC and international partners.
• Coordinate regular individual calls with overseas partners to discuss products, customer opportunities, sales activity, and support needs.
• Provide partners with relevant product information, updates, and basic product training to strengthen their ability to sell WSC products.
• Assist international partners with product questions, availability, pricing information, and other sales-related needs.
• Help identify ways to increase sales activity and revenue through existing international partners.
• Coordinate with internal WSC teams to ensure international partners receive the information and support needed to effectively serve their customers.
• Monitor partner activity and follow up on open opportunities and action items.

Marketing & Trade Show Support

• Serve as a liaison between the Sales function and WSC’s Marketing contact to coordinate relevant marketing and sales activities.
• Communicate customer and partner needs to Marketing and help coordinate materials, information, and support required for sales initiatives.
• Support preparation and coordination for exhibitions, trade shows, and other industry events.
• Attend trade shows or other customer and partner events as needed.
• Assist with customer and partner follow-up resulting from marketing activities and events.

Process Improvement & Automation

• Develop a strong understanding of recurring customer inquiries, requests, purchasing behaviors, and communication needs across the SMB customer portfolio.
• Identify repetitive customer service and sales activities that may be standardized or streamlined.
• Document common customer interactions, workflows, questions, and processes to support future process improvements and automation.
• Provide practical input and business knowledge to support the future development of technology and AI-enabled solutions for servicing SMB customers.
• Support the transition of routine customer interactions to automated solutions as those capabilities are developed.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1–3 years of experience in sales, account management, customer service, customer success, or a related customer-facing role preferred.
• Experience working with B2B customers is preferred.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• Customer-focused approach with the ability to understand customer needs and provide appropriate solutions.
• Commercial mindset with an interest in sales, customer retention, and profitability.
• Strong organizational skills with the ability to manage a large portfolio of customer relationships and competing priorities.
• Ability to communicate and collaborate effectively with international partners and cross-functional teams.
• Comfortable learning product information and communicating product features and basic training to customers and partners.
• Proficiency with Microsoft Office and ability to learn CRM, ERP, and other sales-related systems.
• Ability and willingness to travel occasionally for trade shows, customer meetings, or other business needs.

Preferred Qualifications

• Experience supporting international customers or business partners.
• Experience in the wireless device, telecommunications, electronics or related industries.
• Japanese and/or Spanish language skills are a plus.

Core Competencies

• Customer Focus
• Relationship Management
• Sales & Commercial Awareness
• Communication
• Results Orientation
• Organization & Follow-Through
• Problem Solving
• Cross-Functional Collaboration
• Adaptability
• Technology & Process Improvement Mindset