Usability Researcher

Overview

Placement Type:

Temporary

Salary:

$58-64 Hourly

up to $64.63/hr

Start Date:

Sep 21, 2026

Aquent is proud to partner with a global technology leader renowned for its groundbreaking innovations that shape how millions worldwide connect, work, and live. This company is at the forefront of developing cutting-edge products and services that define the digital landscape. Joining this team means contributing to a legacy of excellence and driving the next generation of user experiences. As a Usability Researcher, you will be a passionate advocate for the user, eager to dive deep into understanding human behavior and translate those insights into impactful product decisions. This dynamic and pivotal role allows you to shape the future of products and services, ensuring offerings are intuitive, secure, and delightful for users on a global scale, making a tangible impact on how people interact with technology every day.

What You'll Do

Create and drive research plans and roadmaps for various product areas, defining problems and success criteria aligned with business needs.

Apply diverse research methods to execute studies effectively, guiding multi-person research efforts for strong product outcomes.

Synthesize and distill data into actionable insights, communicating findings to activate design and engineering processes.

Conduct research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys to inform product strategy.

Assess user insights across the entire user journey-from awareness through adoption and retention-leveraging both quantitative and qualitative data.

Contribute to solution formation by partnering with product management, design, and engineering, integrating security as a fundamental aspect of development.

Produce research-driven insights on industry and vertical trends to reduce uncertainty for future initiatives.

Collaborate with cross-disciplinary teams, educating and mentoring on research value, rigor, and methodology.

Develop recruitment screeners and review data collection instruments, ensuring privacy and security compliance.

Provide effective tools and templates for product makers to capture assumptions and express them as testable hypotheses.

Collaborate with the team to create well-formed user experience goals, signals, metrics, and criteria, integrating security UX KPIs.

Apply experience checkpoints and iterative research processes to ensure product quality and drive continuous improvement.

Required Qualifications

Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 1+ year(s) User Experience Research experience; OR

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years User Experience Research experience; OR equivalent experience.

1+ year(s) relevant domain experience within the technology sector.

1+ year(s) experience in research methods impacting both product direction and detailed experience design.

English language proficiency, with clear, accurate, and understandable oral and written communication, presentations, and research writing skills.

Proficiency in qualitative and quantitative research methods, quality assurance, user acceptance testing, and user scenario creation and application.

Strong analytical thinking, data analysis, problem-solving, and translation of insights.

Experience with collaborative innovation, conflict resolution, distillation of results, industry trends, and stakeholder management.

Demonstrated decision-making ability, outcome-driven innovation, project management, project visioning, and scope management.

Creativity, interaction design, user experience, user interface design, and user-centered design principles.

Nice-to-Have Qualifications

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years user experience research experience; OR

Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 3+ years user experience research experience; OR

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 5+ years user experience research experience; OR equivalent experience.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.